Senior Client Solutions Specialist with English & Spanish
At a glance
Senior Solutions & Sales Engineering role at Mmc. Warsaw · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Run a portfolio of membership clients across European markets and maintain relationships with internal and external stakeholders
- Advise consultants and clients on Mercer offerings, and equip market consultants with sales presentations and product information
- Coordinate client involvement in salary surveys, respond to queries by email and phone, and demonstrate online platforms and methodology
- Prepare compensation and benefits data for internal and external clients, collaborating with colleagues across teams
What you bring
- You communicate fluently in English and Spanish, both in writing and conversation
- You bring at least two years of customer service experience
- You have strong Excel and MS Office skills, plus the organization and planning skills to prioritize your workload
Who this fits
This role suits someone experienced in customer service who can support clients and consultants across European markets. You’ll be based in Warsaw and work in a hybrid model, with at least three days each week in your local office or on-site with clients. Send your CV in English.
From the employer
Company:
MercerDescription:
Mercer Services is seeking candidates for the following position based in Warsaw:
Senior Client Solutions Specialist with English & Spanish
Learn more about us:
Mercer, as business of Marsh, is a global HR consulting firm that advises clients on different aspects of human resources such as creating and managing remuneration systems and employee benefits, including employee insurance, healthcare, and retirement plans.
What can you expect?
Client Solutions Specialist role is based in our Warsaw office in the Client Solutions Team. In this role you’ll have a chance to manage own portfolio of membership clients from European markets, develop and maintain day-to-day, internal and external relationships with stakeholders in the compensation & benefits area. Our organization is characterized by experienced and friendly managers, as well as open and diverse corporate culture. If you like genuinely multinational, multicultural and dynamic environment – this work offer is definitely for you.
What is in it for you:
Flexible working hours and hybrid model of work (up to 3 days from the office)
Opportunities for professional development and career growth
Global role with truly international exposure – working with teams across all regions
Attractive and flexible benefits package (e.g. private health care, sports card, life insurance, lunch card, language courses, retirement plan)
Multilingual community with an inclusive atmosphere
Stable employment at a multinational Group with 150 years of history
Comfortable office in Warsaw city center (Al. Jerozolimskie 98, Pl. Zawiszy area)
We will count on you to:
Manage portfolio of membership clients
Advising our internal consultants and clients on Mercer products and solutions across EMEA
Cooperation with market consultants – providing sales support to consultants (sales presentations, product information, contacting clients etc.)
Supporting and managing clients’ participation in Mercer’s salary surveys
Answering day-to-day client queries via email and phone
Provide one-on-one demo/presentations on Mercer on-line platforms and methodology for clients
Working on compensation & benefits related data for both internal and external clients
Cooperating with colleagues from other Teams
What you need to have:
Fluency in English and Spanish- written and spoken
2+ years of experience in the areas of customer services
Practical and well-established knowledge of Excel and overall MS Office
Very strong organizational and project coordination skills
Ability to organize and plan own work and effectively prioritize
What makes you stand out:
HR or Compensation & Benefits area experience
Experience in negotiations with Clients
Previous work or study related international exposure
Quality assurance, service-minded and team oriented
AI solutions implementation
If you are interested, please send your CV in English.
Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.Not this one either?
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