Technical Sales Specialist, Metal Finishings - Tennessee
At a glance
Mid-level Solutions & Sales Engineering role at MKS Instruments. United States of America · full-time · no salary stated · we estimate $102,000–$167,700 across the United States.
MKS Instruments has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Grow sales and margins for assigned metal-finishing products across your territory and customer accounts
- Build sales and marketing plans that target revenue and margin goals
- Advise customers on product use, process improvements and technical problems, then coordinate fixes to limit disruption
- Run product evaluations using metallographic, analytical, wet chemistry and other testing approaches
- Train customers and internal sales and service teams, while visiting accounts to review results and uncover growth opportunities
What you bring
- A bachelor’s degree or four years of related experience, plus at least three years of related experience
- Strong grounding in electroplating chemistry, metal-finishing methods and industrial manufacturing
- Experience helping customer accounts with technical service, process improvement, troubleshooting or product management
- Working proficiency with SAP, BW, forecasting applications and business reporting systems
Who this fits
This individual-contributor role suits someone who can combine technical customer support with sales, forecasting and account relationship work. The candidate is expected to be based in Tennessee, and the role involves domestic and international travel of approximately thirty to fifty percent. You may work in offices, labs, manufacturing areas and customer settings, including chemical-processing environments.
From the employer
**The ideal candidate for this role will be based in Tennessee
As a Technical Sales Specialist at MKS Atotech, you will be responsible for providing sales/ account management, technical, commercial, and product application expertise for designated Metal Finishing products through North America. This role partners closely with customers, Sales, Technical Service, Product Management, Marketing and Operations teams to promote product adoption, resolve technical issues, provide training, and identify growth opportunities. The Product Specialist acts as a recognized subject matter expert within their product specialty and supports the successful implementation, performance, and commercialization of products and technologies in the marketplace. In this role, you will report to the GMF Regional Sales Manager.
You Will Make an Impact By:
· Support sales growth and profitability for designated product lines within assigned territories and customer accounts.
· Develop and execute sales and marketing plans to achieve revenue and margin objectives.
· Promote product sales through direct customer engagement and collaboration with Sales and Technical Service teams.
· Provide technical expertise and support to customers regarding product application, troubleshooting, and process optimization.
· Respond promptly to customer issues and implement corrective actions to minimize operational disruptions.
· Conduct technical evaluations utilizing metallographic, analytical, wet chemistry, instrumentation, and other testing methodologies.
· Deliver technical training to customers, Sales personnel, Technical Service representatives, and other internal stakeholders.
· Develop and maintain strong relationships with key customers and industry stakeholders.
· Conduct regular customer visits to review product performance, address concerns, and identify opportunities for business growth.
Skills You Bring:
· Bachelor’s degree OR 4 years of related experience
· 3+ years of related experience
· Strong technical knowledge of electroplating chemistry, metal finishing processes, and industrial manufacturing environments.
· Experience supporting customer accounts through technical service, process optimization, troubleshooting, or product management activities.
· Proficiency with SAP, BW, forecasting tools, and business reporting systems.
· Demonstrated ability to work independently with minimal supervision.
· Strong analytical and problem-solving skills with hands-on troubleshooting capability.
· Excellent verbal, written, presentation, and interpersonal communication skills.
· Strong sales, marketing, relationship management, and customer engagement skills.
Supervisory Scope:
· Individual contributor position with no direct supervisory responsibility.
· Supports designated product lines and customer accounts across North America.
· Significant influence on product sales growth, customer retention, technical service effectiveness, and market development activities.
· Responsible for sales forecasting, technical support activities, and customer relationship management within assigned product specialty.
· Domestic and international travel to support customer, business, and industry activities, approximately 30-50%.
Physical Demands and Working Conditions:
· Frequent travel to customer sites, industry events, and MKS facilities.
· Ability to work in offices, laboratories, manufacturing, and customer environments.
· Ability to conduct customer visits, presentations, technical demonstrations, and process evaluations.
· May require exposure to manufacturing and chemical processing environments while adhering to all applicable safety requirements.
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.
MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.
MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .
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