Implementation Manager
At a glance
Mid-level Solutions & Sales Engineering role at Mitsogo Inc. Philippines · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Uncover prospective clients’ business needs, then match the product to their requirements through structured analysis
- Lead tailored product demonstrations that explain solution features and address customer pain points
- Bring technical guidance into sales discussions and handle questions from customers during presales
- Keep current on product releases by working with product development and share customer feedback with the team
- Help marketing improve sales materials and presentations while maintaining stakeholder relationships
What you bring
- A relevant technical bachelor’s degree or equivalent professional background
- More than ten years in SaaS presales, technical sales, or a comparable customer-facing position
- Strong technical judgment and the ability to explain complicated technical ideas clearly
- Clear presentation and communication skills, plus the ability to work independently and with others
Who this fits
You’ll suit a senior presales professional who can connect SaaS product capabilities to complex customer requirements and technical environments. The work calls for close collaboration with sales, product development, and marketing, while also handling customer-facing presentations and stakeholder relationships. Experience with MDM or UEM is an advantage.
From the employer
About Mitsogo | Hexnode
Mitsogo is a global organization that highly values the contributions of each employee. Our ability to attract top talent is a testament to our commitment to fostering a sense of belonging for everyone. We recognize the rapid evolution of technology and society that impacts our industry, and we prioritize equipping our employees with diverse opportunities and empowering them with a wide range of skills.
Hexnode, the Enterprise software division of Mitsogo Inc., was founded to simplify how people work. Operating in over 100 countries, Hexnode UEM empowers organizations in diverse sectors. Fueling the transformation to a seamless ecosystem of connected tools, Hexnode is revolutionizing the enterprise software and cybersecurity landscape.
Job Overview:
As an Solution Engineer, you will be a key player in shaping the success of our product by collaborating with the sales and product development teams. You will be responsible for understanding customer needs, presenting product demonstrations, and showcasing the value of our product.
Responsibilities:
- Engage with potential clients to understand their business requirements and challenges.
- Conduct a thorough needs analysis to align our product with customer needs.
- Conduct compelling and informative product demonstrations to showcase the features and benefits of our solution.
- Customize demonstrations to address specific customer requirements and pain points.
- Develop a deep understanding of the technical aspects of our product and its integration with diverse IT environments.
- Collaborate with the product development team to stay informed about the latest features and updates.
- Work closely with the sales team to provide technical expertise during the sales process.
- Collaborate with the marketing team to develop and enhance sales collateral and presentations.
- Build and maintain strong relationships with key stakeholders, including IT decision-makers.
- Address customer inquiries and concerns during the presales process.
- Stay informed about industry trends, competitor products, and market demands.
- Provide feedback to the product development team based on customer interactions.
Requirements:
- Bachelor’s degree in a relevant technical field or equivalent work experience.
- Minimum 10+ years of professional Pre-sales experience required specifically in technical sales or a similar customer-facing role within the SaaS industry, with a strong focus on complex structured products.
- Proven experience in presales, technical sales, or a similar customer-facing role within the SaaS industry.
- Strong technical acumen and the ability to understand and articulate complex technical concepts.
- Excellent communication and presentation skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Prior experience in the MDM/UEM (Unified Endpoint Management) domain is a plus.
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