IT Account Manager
At a glance
Manager-level Account Management role at Metrobank. Taguig.
Pay not stated Account Management salary
growthroles summary, based on the employer's posting.
What you'll do
- Connect business-unit technology plans to the goals and strategies those teams are pursuing
- Keep clients informed on priority projects and routine system requests through regular check-ins
- Guide enhancement and subscription ideas into initiation, then assess business-as-usual change requests
- Coordinate project costs and budgets, and work with business and IT teams to set request priorities
- Help shape business cases and high-level requirements, while negotiating delivery dates and resource conflicts
What you bring
- A bachelor’s degree in IT, computer science, business administration, or a related discipline
- At least five years in account management, business relationship work, IT project coordination, or a comparable role
- A record of managing client relationships and engaging stakeholders
- Knowledge of IT systems, the software development life cycle, and business-as-usual operations
- Experience reviewing system changes, business cases, and requirements documents
Who this fits
This role suits someone who can manage client relationships while coordinating technology requests from early ideas through delivery. The position is based at Metrobank Center in BGC, Taguig, and is ranked Junior Officer.
From the employer
Be #InGoodHands with Metrobank!
Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development. With Metrobank, a meaningful life is within your reach!
Position Title: Account Manager
Job Summary:
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Drives and manages the relationship with the business and ITG. Ensures the end-to-end delivery of IT business needs from project ideation to implementation. Works with the business units and provides significant inputs to the definition and maintenance of the client’s overall IT strategy covering projects and business-as-usual (BAU) system enhancement requests.
Specific Duties & Responsibilities:
- Align IT plans of business units with the business units’ goals and strategies.
- Conduct regular client touchpoints to provide status of priority projects and BAU requests.
- Overall accountable for the ideation activities and initiation activities for enhancements and subscriptions.
- Review and coordinate with appropriate business units for the relevant costs and budget associated to their projects.
- Works with the business and ITG in defining priority levels for the clients’ system requests; negotiates with clients on issues related to resource contention and delivery dates
- Handles the assessment and evaluation of BAU system enhancements requested by business units
- Participates in the preparation of the business case and high-level requirements documents, in support of firming up technology solutions for clients’ specific needs
- Establish collaboration and teamwork with business units, key personnel and stakeholders.
Qualifications:
- Bachelor’s Degree in Information Technology, Computer Science, Business Administration, or any related field
- At least 5 years of experience in account management, business relationship management, IT project coordination, or similar roles
- Proven experience in handling stakeholder engagements and managing client relationships
- Strong understanding of IT systems, SDLC, and BAU operations
- Experience in evaluating system enhancement requests, business cases, and requirements documentation
Other Details:
Rank: Junior Officer
Unit: Employee Services Sector / Information Technology Group / Business Relationship Management Division
Location: Metrobank Center, BGC
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