German Speaking Video Streaming Customer Experts - Work Remote In Greece

Mercier Consultancy Group Open · verified Sep 10, 2026

Remote Greece AthensSofia Full-time Mid-level Video Production

Mid-level Video Production role at Mercier Consultancy Group. Remote, Greece · full-time.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Support streaming users by phone, chat, and email across playback, account, and subscription issues
Give German-speaking subscribers tailored solutions that resolve problems efficiently and respectfully
Stay current on platform content, features, and technical changes so your guidance remains accurate
Coordinate with international teams to improve support workflows and log customer interactions in the CRM

What you bring

Native or fluent Dutch for internal communication and reporting
Professional-level German to support the client’s main subscriber market
A valid EU passport, which is required for employment
Customer service or digital support experience, plus strong communication in a remote setting
A strong interest in technology and streaming platforms

Who this fits

You’ll suit this role if you enjoy helping digital-service users and can combine German support with Dutch for internal work. The position is remote but based in Greece, with relocation support offered. Employment requires a valid EU passport.

From the employer

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and BPO firm, dedicated to connecting top-tier talent with industry-leading global brands. We take pride in facilitating life-changing international career opportunities, ensuring our candidates excel in their professional journey while enjoying a superior quality of life abroad.

Job Overview

We are currently scouting for exceptional individuals to join our team as German Speaking Video Streaming Customer Experts. This is a unique opportunity to provide premium support for a global leader in the streaming platforms industry, combining your language proficiency with a passion for digital entertainment in a role that redefines career mobility through our exclusive jobs in Greece.

Key Responsibilities

Provide world-class customer support to users of a top-tier streaming platform via phone, chat, and email.
Troubleshoot technical playback issues, account settings, and subscription queries related to the streaming interface.
Ensure high levels of customer satisfaction by delivering personalized and efficient solutions to German-speaking subscribers.
Maintain comprehensive knowledge of the latest streaming content, platform features, and technical updates.
Collaborate with international teams to optimize support processes within the competitive streaming industry.
Represent a global brand with professionalism, empathy, and a solutions-oriented mindset.
Document customer interactions accurately within the CRM to support ongoing platform improvements.

Requirements

Native or fluent Dutch (spoken and written) for internal collaboration and reporting.
Full professional proficiency in German to serve our client’s primary market.
Valid EU passport (mandatory for employment in this role).
Exceptional passion for technology and the streaming platforms industry.
Previous experience in customer service or a digital-first support environment.
Strong communication skills and the ability to work effectively in a remote-friendly environment based in Greece.

Benefits

What We Offer

Highly competitive monthly salary with 13th and 14th salary bonuses paid annually.
Comprehensive, fully paid professional training program to master our streaming platforms.
Full private health insurance coverage.
Fully paid relocation package including flight tickets, airport transfer, and initial hotel accommodation in Greece.
Attractive monthly performance bonus tied to customer experience targets.
Ongoing professional development and career progression within the international BPO sector.
A chance to work among the best Dutch-speaking jobs currently available in the Mediterranean region.

Life in Greece

Choosing to pursue one of our German Speaking Video Streaming Customer Experts positions in Greece offers you more than just a job; it provides a lifestyle. Greece is renowned for its sun-drenched beaches, rich history, and vibrant Mediterranean culture. Living in Greece allows you to enjoy an exceptional work-life balance, Mediterranean cuisine, and a social landscape that is welcoming to international professionals.

By accepting this relocation, you become part of an expat community that thrives in the warmth of the Greek climate. With our support, settling into your new life in Greece is seamless, allowing you to focus on your career growth while exploring the islands and landmarks that make Greece a top global destination. Secure your future with us today.

How to Apply

If you are ready to elevate your career and embark on an exciting journey in a sunny, dynamic environment, we invite you to apply now. Join Mercier Consultancy Group today and become part of our elite team of experts. Click the Apply button to begin your application process with us.

Best regards,
The Recruitment Team at Mercier Consultancy Group