Sales Manager - East Africa
At a glance
Mid-level Sales Leadership role at Melia Hotels International. Arusha.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Help shape the MICE sales strategy and targets for hotels across the East Africa sales area
- Own group revenue delivery across rooms, room rental, food and beverage, banqueting, and related MICE income
- Build weekly forecasts, revised projections, and forward-looking group production reports for hotel and business-source reviews
- Lead quotations for group enquiries above ten rooms, pursuing the strongest mix of room, banqueting, and F&B revenue
- Guide Sales Coordinators and Sales Executives while keeping contracts, credit decisions, and FOCUS records aligned with policy
What you bring
- Experience managing group and MICE sales across hotel rooms, events, banqueting, and food and beverage revenue
- Ability to forecast demand, review conversion results, prepare budgets, and turn market findings into acquisition actions
- Working command of FOCUS for group-business management and accurate sales information
Who this fits
You will suit a hotel sales manager who can balance commercial forecasting with hands-on group quotation work. The role is based in Arusha, Tanzania and includes supervision and decision support for Sales Coordinators and Sales Executives. You will work across hotels in the sales area and report through the Area DOS, Area Revenue, CO Directors, and hotel general managers.
From the employer
“The world is yours with Meliá”
Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.
Discover some of the benefits we offer:
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
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Supports the Area DOS in the development of the MICE segment sales strategy for the hotels under their responsibility, in order to meet the objectives defined in each hotel’s Business Plan.
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Supports the Area DOS in the development of quantifiable and qualitative objectives of the Group Cluster team and internal sales of decentralised hotels.
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Responsible for the fulfilment of the MICE segment budget both in terms of rooms (Room nights and Room Revenue volume) and in Room Rental and F&B sales associated to groups through the management of the Group Quotation team for the Hotels in the Sales Area.
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Participates in the preparation of the MICE segment budgets and the Annual Business Plan of the hotels in the Sales area
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Achieves and/or exceeds the annual approved budget in the Business Plan (MICE segment) of the Cluster hotels both in room sales and ARR through the increase in the number of accounts/events, as well as in Banqueting Room Sales, Banquets, audios and other MICE-related revenues.
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Prepares weekly projections (Business Review) and reprojections (RN & Room Revenue) for the MICE segment of the Hotels under their responsibility.
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Regularly prepares group production reports by hotel and by source of business for three months and one year in advance for joint analysis by Revenue management and the Area DOS.
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Prepares standard reports on the evolution of group demand in the hotels of the area and sends them to the Area DOS, Area Revenue and CO Directors and GMs of decentralised hotels.
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Prepares and supervises quotations for leads of +10 rooms with or without banqueting rooms, for the hotels in the area with the aim of obtaining the highest possible business from rooms, banqueting rooms, F&B and other related revenues for the group.
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Analyses the requests received and the percentage of business that has materialised, and depending on the results and the market study, defines new actions to achieve greater business acquisition.
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Reviews and ensures that negotiations, customer contracts and credit policy are conducted in accordance with MHI's established policies and procedures.
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Updates, manages and controls the group business and its database, ensuring that the information available is as up to date as possible in the FOCUS system, reporting any incident to the specific department.
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Responsible for the correct use of the groups tool (FOCUS)
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Supervises and supports, in decision-making, the team of Sales Coordinators/Sales Executives (Cluster Groups and internal in decentralised hotels).
At Meliá we are all VIP
At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.
Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.
To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.
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