Senior Host, Loyalty Marketing
Melco Resorts & Entertainment Open At a glance
Senior Retention Marketing role at Melco Resorts & Entertainment. City of Dreams Manila · full-time.
Pay not stated Retention Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Help run resort promotions and events that bring visitors to the property
- Prepare promotion briefs, legal paperwork, proposals and summaries with the Assistant Manager
- Gather results after promotions and review how well each program performed
- Answer questions about promotion terms and check that launched programs follow the agreed procedures
- Research the market and share useful findings with management
What you bring
- At least one year working in gaming, plus relevant prior work experience
- A marketing degree is required
- You communicate well, provide strong customer service and can handle confidential matters discreetly
- You’re fluent in written and spoken English and proficient with MS Office
Who this fits
You’ll suit a role centered on loyalty promotions, event support, market research and program follow-through. The position is based at City of Dreams Manila and requires rotating-shift availability.
From the employer
POSITION SUMMARY:
The Senior Host, Loyalty Marketing plays a key role in the development and implementation of City of Dreams Manila Loyalty Marketing. Coordinate and assist with all initiatives to drive patronage into the property and updates market research. This role is also responsible for providing on-site support and assistance during the event whenever necessary.
PRIMARY RESPONSIBILITIES:
1. Assists in implementing the day to day resorts promotional activities and events that drives visitation.
2. Assists the Assistant Manager in preparing the program documentation, such as creative brief, legal document, proposal and report summary.
3. Assists the Assistant Manager in compiling post promotion program data for evaluation.
4. Have a full understanding of all promotional details and handles internal and external enquiries effectively.
5. Maintain a professional and friendly approach in dealing with internal and external parties.
6. Conduct market research as instructed and obtain other market intelligences for Management.
7. Monitors launched programs to ensure all procedures and policies are implemented as planned.
QUALIFICATIONS:
I. Experience
1. Minimum 1-year experience in the gaming industry
2. Relevant previous work experience
II. Education
Degree holder in Marketing major
III. Skills / Competencies
1. Excellent communication skills with strong customer service orientation
3. Excellent organizational and time management skills
4. Good data archiving skill is needed
5. Fluent in spoken & written English, knowledge of spoken other languages is advantageous
6. Proficient in PC knowledge (MS Office)
7. Ability to maintain confidentially and action sensitive issues with discretion
IV. Other Attributes
1. Able to work rotating shifts
2. Multi-tasking and work under pressure
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