Senior Host, Global Marketing
Melco Resorts & Entertainment Open At a glance
Senior General Marketing role at Melco Resorts & Entertainment. City of Dreams Manila · full-time.
Pay not stated General Marketing salary
growthroles summary, based on the employer's posting.
What you'll do
- Build premium-player business by finding prospects in the existing database and through your own network
- Grow your player relationships, meet assigned quotas and targets, and encourage guests to return
- Keep player records current and protect guest information while arranging personal contact and assistance
- Support marketing events and promotions that bring new and returning patrons to the property
What you bring
- At least one year in sales or customer service, preferably within gaming marketing
- A strong guest-service background and the ability to manage a sizable client database and sell
- Strong English communication skills, computer literacy, and the ability to draw sound conclusions from data
Who this fits
You’ll suit a guest-facing marketing role focused on premium players, relationship management, and return visits. You need to be flexible for rotating shifts and occasional extra hours, and comfortable working under pressure toward results.
From the employer
POSITION SUMMARY:
The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.
PRIMARY RESPONSIBILITIES:
1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global Marketing
QUALIFICATIONS:
I. Experience
1. Strong background in Guest Services and/or Premium player fields
2. Demonstrates the ability to manage and maintain larger database of clients
3. Demonstrates high quality of guest relationship management and keen ability to sell
4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
5. Knowledge in Philippine gaming business is an advantage
6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.
II. Education
Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.
III. Skills / Competencies
1. Computer literate
2. Excellent interpersonal and communication skills in English
3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
4. Able to define problems, collect data, establish facts, and draw valid conclusions
IV. Others
1. A team player
2. Proven customer service orientation, energetic and enthusiastic
3. Pleasant and mature disposition
4. Able to work on rotating shifts
5. Able to work under pressure and result driven
6. To be flexible and accommodating as this may require extra hours out of normal work hours
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