Senior Host, Global Marketing
Melco Resorts & Entertainment Open · verified Sep 21, 2026 At a glance
Senior General Marketing role at Melco Resorts & Entertainment. City of Dreams Manila · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll source and develop new premium-mass players through databases and personal networks
- You'll reach management-set client quotas, performance measures, and business goals
- You'll manage player records, maintain confidentiality, and keep guest information current
- You'll deliver premium guest service, encourage return visits, and support marketing events
- You'll stay in contact with patrons and handle additional tasks from Global Marketing management
What you bring
- You have guest-services or premium-player experience plus sales or customer-service experience
- You can manage a sizable client database and demonstrate strong relationship-selling ability
- You communicate effectively in English, use computers, and can converse in Chinese, Japanese, or Korean
- You hold tertiary education, preferably in business administration or marketing
- You can define problems, gather information, establish facts, and reach valid conclusions
Who this fits
This role suits an energetic, customer-focused team player with a mature and welcoming manner who can work toward results under pressure. You must work at City of Dreams Manila on rotating shifts and may need to extend your hours. Gaming marketing, event or promotion experience, and knowledge of Philippine gaming are advantages.
From the employer
POSITION SUMMARY:
The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.
PRIMARY RESPONSIBILITIES:
1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global Marketing
QUALIFICATIONS:
I. Experience
1. Strong background in Guest Services and/or Premium player fields
2. Demonstrates the ability to manage and maintain larger database of clients
3. Demonstrates high quality of guest relationship management and keen ability to sell
4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
5. Knowledge in Philippine gaming business is an advantage
6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.
II. Education
Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.
III. Skills / Competencies
1. Computer literate
2. Excellent interpersonal and communication skills in English
3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
4. Able to define problems, collect data, establish facts, and draw valid conclusions
IV. Others
1. A team player
2. Proven customer service orientation, energetic and enthusiastic
3. Pleasant and mature disposition
4. Able to work on rotating shifts
5. Able to work under pressure and result driven
6. To be flexible and accommodating as this may require extra hours out of normal work hours
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