Senior Host, Global Marketing
Melco Resorts & Entertainment Open · verified Sep 21, 2026 At a glance
Senior General Marketing role at Melco Resorts & Entertainment. City of Dreams Manila · full-time.
Pay not stated General Marketing salary
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow premium-mass business through existing player records and contacts outside the property
- Manage your player portfolio, meet assigned quotas and performance goals, and keep records current
- Give guests attentive service during property visits, then stay in touch to support future returns
- Use player interests, promotions, events and outreach to encourage repeat visits and new business
- Protect guest data while supporting marketing programs and other manager-directed work
What you bring
- Have at least one year in sales or customer service, preferably in gaming marketing
- Show you can maintain a sizable client database and sell through strong relationship management
- Communicate excellently in English and converse in Chinese, Japanese or Korean as a third language
- Hold tertiary education, preferably in business administration or marketing
- Use computers, analyze problems, gather facts and reach sound conclusions
Who this fits
This role suits an energetic, service-focused team player with a mature manner and experience in guest services, premium players, sales or customer relationships. Gaming marketing, event promotion and Philippine gaming knowledge are advantages. You’ll work at City of Dreams Manila and need to handle rotating shifts, pressure, performance goals and occasional extra hours.
From the employer
POSITION SUMMARY:
The Senior Host, Global Marketing is responsible for the new and existing premium mass business by identifying and developing premium mass players from existing database and from their network outside of the property. To maintain and enhance relationships with his/her own premium players database, achieving client quotas and any other key performance indicators as specified by the Management. The Senior Host, Global Marketing is expected to provide professional service to his/her guests throughout the visit to the property and to maintain personal contact with the guests for future visitation and assistance.
PRIMARY RESPONSIBILITIES:
1. Identify, develop and/or acquire new business and potential players
2. Achieves client quotas, performance targets and business goals as assigned by the Management
3. Provide professional customer relationship services with new and existing patrons and provides quality guest service experience
4. Acquire and develop new premium players by identifying their interests and encouraging constant return trips through the pertinent player events
5. Support marketing events, programs and projects that will encourage new and existing patrons to visit the property
6. Ability to maintain and manage a database of players according to the Management’s expectations
7. Ensures comfortable guest stay and must be well informed of existing promotions through direct mail, telemarketing, and in-house contact to encourage constant trips to the property
8. Ensures and strictly maintains guest information confidentiality at all times
9. To maintain a professional guest relationship to his/her guest by providing premium guest experience
10. Performs other assigned task by the Manager, Global Marketing
QUALIFICATIONS:
I. Experience
1. Strong background in Guest Services and/or Premium player fields
2. Demonstrates the ability to manage and maintain larger database of clients
3. Demonstrates high quality of guest relationship management and keen ability to sell
4. Experience in gaming marketing field, and relevant experience in event and promotion field, is an advantage
5. Knowledge in Philippine gaming business is an advantage
6. At least one-year experience in sales or customer service field, preferably in gaming marketing is preferred.
II. Education
Tertiary qualification preferably a Degree holder or above in Business Administration or marketing field is preferred.
III. Skills / Competencies
1. Computer literate
2. Excellent interpersonal and communication skills in English
3. Multilingual and ability to converse in a third language- Chinese/Japanese/Korean
4. Able to define problems, collect data, establish facts, and draw valid conclusions
IV. Others
1. A team player
2. Proven customer service orientation, energetic and enthusiastic
3. Pleasant and mature disposition
4. Able to work on rotating shifts
5. Able to work under pressure and result driven
6. To be flexible and accommodating as this may require extra hours out of normal work hours
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