Implementation Specialist
At a glance
Mid-level Solutions & Sales Engineering role at MedSpecialized. Cebu City · full-time.
Pay not stated Solutions & Sales Engineering salary
growthroles summary, based on the employer's posting.
What you'll do
- Set up the patient portal to match each client’s requirements and workflows, including webforms and Quick Note features
- Show clients how to use IMSCare and its portal, then help them resolve questions and technical issues
- Log client issues, requests and product ideas in cases or IERs, and coordinate resolution with internal teams
- Spot recurring client problems and share feedback that could improve the product or related processes
What you bring
- You have at least college-level education and strong knowledge and experience with IMSCare
- You have implemented and supported patient portal solutions, with clear client communication and training skills
- You can troubleshoot product issues, configure portal details carefully and manage client concerns with little supervision
- You follow HIPAA protocols when handling sensitive patient records
Who this fits
This suits someone in a client-facing implementation and support role who can work independently. The job is onsite in Cebu City, with a 9:00 PM to 6:00 AM schedule.
From the employer
Position Overview:
As a Patient Portal Specialist, you will support clients in implementing and maximizing the use of the IMSCare Patient Portal. You will train clients, configure portal features and webforms, provide ongoing product support, and work with internal teams to help improve the overall client and user experience.
Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite
Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu
Key Responsibilities:
Patient Portal Implementation & Configuration
- Implement and configure the preferred Patient Portal based on client requirements.
- Customize webforms and Quick Note features to meet client workflow needs.
- Ensure portal configurations are properly aligned with client requirements and processes.
Client Training & Support
- Train clients on the effective use of IMSCare and its Patient Portal features.
- Provide ongoing product support and guidance to clients, addressing questions and technical concerns.
- Assist clients in understanding and maximizing the functionality of the Patient Portal.
Product Support & Improvement
- Create and manage cases/IERs to document issues, requests, and opportunities for product improvement.
- Coordinate with relevant internal teams to address client concerns and support timely resolution.
- Identify recurring client issues and provide feedback that can contribute to product and process improvements.
Requirements:
- At least college level.
- Strong knowledge and experience with IMSCare.
- Previous experience as a Patient Portal Specialist or in a similar IMSCare-focused role is highly preferred.
- Experience implementing and supporting Patient Portal solutions.
- Strong client-facing and communication skills.
- Ability to train clients and explain product features clearly and effectively.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and manage client concerns with minimal supervision.
- Strong attention to detail when configuring portals, webforms, and other product features.
Salary and monetary benefits (in PHP):
- Monthly salary of 22,000php - 23,000php
- New hire bonus of 5,000php
Perks and other benefits:
- Paid Training Period
- All national Philippines and USA holidays are observed
- Paid time off—public holidays, vacation, and personal time off
- Robust and effective Government Benefits Administration
- Lactation breaks (for breastfeeding moms)
- Discounted optical services with our partner clinic
- Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
- Free Health insurance with one (1) free dependent
- Free Life insurance
- Free Accident insurance
- Relocation allowance for new hires (from outside Cebu)
- Company-sponsored outings
- Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
Our Recruitment Process:
- Candidate Application Form
- General Assessment
- Follow up Phone Screening
- Technical Interview
- Reference Check and Job Offer
- Onboarding
- Training
Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.
PRO TIP: prepare for that interview and impress the hiring managers!
For more information about our company, visit our website: www.medspecialized.com
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