Strategic Accounts Manager - HME
At a glance
Manager-level Account Management role at Medline. Remote, United States · full-time · $101,000–$152,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of major HME accounts, retaining current business while finding ways to grow revenue
- Stay in touch with key customers, resolve service issues and protect accounts at risk of leaving
- Coordinate with field sales colleagues on new-account launches and efforts to save threatened business
- Prepare RFP responses, sales programs and tools, and present program information to relevant teams
- Monitor account results and program costs, then share performance reports with management and partners
What you bring
- At least four years in account management or sales
- A bachelor's degree in business, a clinical field or another listed area
- You have built business plans around selling approaches and delivered technical presentations to groups
- You can use CRM software and Microsoft Office, with CRM proficiency required
Who this fits
This manager-level account role suits someone who can grow and retain complex HME accounts while coordinating with sales teams. Travel can reach half of your work time, including overnight trips in and out of state, and some nontraditional hours may be needed for in-services. The role is remote and based in Charlotte.
From the employer
Job Summary
Support Medline’s Sales efforts within a primarily select group of highly complex or major accounts of regional, national or strategic significance within the Home Medical Equipment space.Support sales strategies and help achieve new revenue targets and service goals for accounts.
Responsible for managing a book of business for existing accounts and generating revenue on assigned accounts.
Support all activities in the operational execution, profitability, maintenance of existing sales volume and development of sales growth.
Job Description
PRIMARY RESPONSIBILITIES
Account Management
Key contributor to growing market share through the application of sales plans, strategies, objectives, policies and procedures aligned to broad corporate sales and marketing objectives.
Provide exceptional customer support and execution on required responsibilities to retain business and drive increased profitability,
Resolve problems and ensure customers receive high-quality customer service
Maintain personal contact with key customers in assigned accounts.
Work directly with other key sales personnel to launch new accounts and on any ""save"" opportunities to accounts under threat or loss.
Maintain existing sales programs.
Internal Partnership
Work directly with the Medline Field Sales team to promote sales goals and initiatives.
Sales Administration
Facilitate the formal and non-formal RFP process.
Develop and implement sales tools and programs; educate and communicate activity and success
Manage account program costs, (i.e., advertising, rebates, buyback and slotting allowance, etc.) while maximizing sales.
Track customer sales performance against objectives and inform management of results.
Build and distribute reports, and specialized reports on contracts, programs and focus areas to appropriate partners.
MINIMUM JOB REQUIREMENTS
- Typically requires a Bachelor’s degree in a business or clinical-related field.
- At least 4 years of account management or/and sales experience.
- Experience preparing business plans to align/support selling strategies.
- Experience developing and delivering technical presentations to various group sizes.
- Exposure to and use of Customer Relationship Management (CRM) software.
- Proficiency in CRM software and Microsoft Office Suite
- Position requires travel up to 50% of the time for business purposes (overnight, within state and out of state).
- Environment includes office setting and medical facilities.
- Position may require non-traditional work hours during in-services.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position:
$101,000.00 - $152,000.00 AnnualThe actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp. For a more comprehensive list of our benefits please click here.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
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