(Senior) Specialist Operations & Client Success Retail Media (m / f / d)
At a glance
Senior Customer Success role at MediaMarktSaturn. München.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Plan and optimize retail media campaigns across onsite, offsite, and in-store channels
- Use campaign and market data to improve client outcomes and uncover upselling opportunities
- Create media strategies, planning recommendations, and optimization plans for active campaigns
- Work with agencies, partners, sales teams, and product colleagues across multiple countries
- Build operational tools and processes while supporting customer onboarding, training, and technical issues
What you bring
- A degree in business, economics, industrial engineering, business informatics, marketing, or a related discipline
- Hands-on expertise managing and improving campaigns across retail media, SEA, display, and related digital channels
- Strong knowledge of ad serving, DSP, SSP, and analytics platforms, plus digital advertising implementation
- Fluent English and the ability to communicate clearly about complex topics
- Experience contributing within international teams and matrix structures
Who this fits
You’ll suit a senior operational role that combines campaign delivery, analytics, client support, sales enablement, and product coordination. The work spans multiple countries and requires adaptability in a fast-moving environment. The role is based in München or Hamburg and is full time.
From the employer
Your Tasks
- Planning, execution, and optimization of retail media advertising campaigns across onsite channels (e.g., SPA, SBA, PDA), offsite channels (DSP, Search, etc.), and in-store channels (e.g., in-store TV)
- Achievement of campaign objectives and maximization of campaign revenue
- Generation of actionable insights based on campaign performance and market data to support customer success
- Development and implementation of optimization strategies for existing client campaigns
- Development of media strategies and media planning recommendations
- Utilization of reporting data to identify upselling opportunities
- Direct collaboration with agencies and industry partners, as well as support of national and international sales teams
- Preparation and delivery of presentations for internal and external meetings
- Development and enhancement of key operational tools, processes, and organizational structures
- Contribution to product development and optimization in collaboration with the Product team
- Establishment, execution, and management of creative services and additional content initiatives
- Onboarding, training, and technical support for customers using self-service products, particularly marketplace clients
- Cross-functional coordination and communication with Product, Sales, Vendor Strategy, and Tech teams across multiple countries
Your Profile
- Degree in Business Administration, Economics, Industrial Engineering, Business Informatics, Marketing, or a related field
- Expertise in campaign management and optimization across Retail Media, SEA, Display Advertising, and related digital advertising channels
- Strong understanding of ad serving, DSP, SSP, and analytics platforms
- Experience working within international teams and matrix organizations
- Strong analytical skills and experience with the technical implementation of digital advertising products
- Deep understanding of Retail Media, Programmatic Advertising, and data-driven advertising solutions, including their value propositions
- Operational agility and adaptability in fast-paced, emerging, and rapidly growing business environments
- Ability to quickly grasp complex concepts, combined with excellent communication skills
- Fluent English; additional proficiency in German, Dutch, Italian, Spanish, or Polish considered an advantage
About Us
MediaMarktSaturn Marketing GmbH is part of the MediaMarktSaturn Retail Group. We are building up and growing MediaMarktSaturn's Retail Media and Partner Marketing business internationally.
As Europe’s largest consumer electronics platform, we combine data, strong reach and proximity to the purchase decision. We enable brands to position their products and drive measurable sales. We work omnichannel — digital and at the point of sales in our stores.
With us, you will get dynamic drive and the strength of a leading corporation. We run programmatic, data driven advertising on our own platform. You will work with colleagues across all MMS countries and help shape the future of Partner Marketing business.
The best solutions come from bringing together diverse perspectives. Embracing diversity is key to achieving our vision of becoming the Experience Champion. We value inclusion, foster equal opportunity, and welcome you to be part of our team.
Additional Benefits
Job Infos
Location: München, Hamburg
MediaMarktSaturn Marketing
Department: HQ - Marketing & Communication
Entrylevel: Professional Level
Type of Employement: Full Time
Working Hours: 37,5
Persona: Job Requisition HQ Employee
Recruiter: Lea Ellerich
Recruiter: Lea Theresa Ellerich
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