Patient Care Tech - Video Monitor Bank, Nights
At a glance
Mid-level Video Production role at Mayo Clinic. Jacksonville · full-time · no salary stated · we estimate $75,000–$110,000 across the United States.
Mayo Clinic has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Watch assigned inpatients through the video system, spotting fall risks and other safety concerns for prompt escalation
- Give shift handoff by reviewing patient details, safety issues and behaviors with incoming or outgoing staff
- Speak with patients through two-way audio, redirect them when appropriate and alert clinical staff when help is needed
- Record hourly observations, patient behaviors, interventions and notifications in Epic
- When assigned, provide one-to-one hands-on care on an inpatient unit
What you bring
- A high school diploma or GED is required
- You hold Basic Life Support certification
Who this fits
This role suits you if you can stay focused while observing several patients and communicate clearly with patients and clinical staff. You may also be assigned direct, one-to-one inpatient care. Expect extended periods of sitting during observation duties.
From the employer
Performs delegated tasks of patient care under the direct supervision of a registered nurse. Utilizes skills which she/he has obtained in educational programs and/or orientation and has demonstrated competency. Participates actively a member of the patient care team.
The primary role of this position is to provide continuous observation and surveillance of assigned patients through a video tele-monitoring system for patients located in an inpatient setting with identified safety risks. Video Monitor Bank (VMB) Patient Care Technicians (PCTs) utilize video monitoring technology and AI-supported algorithms to identify behaviors associated with fall risk and other patient safety concerns, allowing for timely intervention and communication with the care team. VMB PCTs can also be assigned to provide 1:1 hands-on patient care on any inpatient unit.
• Participate in shift report with outgoing and oncoming staff, reviewing patient information, safety concerns, and observed behaviors.
• Maintain continuous visual observation of assigned patients utilizing a video monitoring system.
• Utilize video monitoring technology and AI-assisted algorithms to identify patients at risk for falls and other safety events and promptly escalate concerns to clinical staff.
• Verbally redirect patients through a two-way audio communication system, communicate with patients within scope of practice, answer questions as appropriate, and provide excellent customer service while demonstrating professionalism, compassion, and courtesy at all times.
• Immediately notify clinical staff when patient assistance is required or when a patient safety concern is identified.
• Complete hourly patient observation documentation in Epic, including patient status, behaviors, interventions, notifications, and other relevant observations in accordance with established guidelines.
• Accurately document patient observations, safety concerns, care team notifications, and monitoring interventions within the electronic medical record.
• Collaborate with nursing staff and other members of the healthcare team to promote a safe patient care environment.
• Demonstrate strong computer, communication, critical thinking, and multitasking skills while monitoring multiple patients simultaneously.
• May be assigned to provide 1:1 hands-on patient care on inpatient units as needed.
• Requires extended periods of sitting while observing patients through video monitoring technology or while providing direct patient observation.
• Orientation consists of 4+ weeks of Patient Care Technician training alongside a PCT preceptor with a full patient assignment, followed by 2+ weeks of Video Monitor Bank training.
• Participates actively as a member of the interdisciplinary patient care team.
High school diploma or GED equivalent required. Patient Care Experience preferred.
License and Certification
Basic Life Support (BLS) certification.
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