Manager, Account Management
At a glance
Mid-level Account Management role at Mastercard. Tokyo · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage a portfolio of existing issuer and acquirer relationships, finding needs and growth opportunities
- Match customer priorities with Mastercard solutions and coordinate relevant internal teams
- Build tailored pitches and proposals, then guide client discussions through negotiation
- Handle client engagement, servicing, satisfaction, administration, and revenue reporting
- Run several customer relationships at once through an efficient engagement approach
What you bring
- Fluency in Japanese plus business-level English is required
- You can manage multiple tasks, analyze information, document work, and present clearly
- Consultative selling or business development experience would help in this role
- Digital payments knowledge or experience in IT or strategy consulting would be useful
Who this fits
You'll suit a customer-facing account role centered on consultative selling, business development, analysis, and problem-solving. The position is based in Tokyo and involves working with partner issuers and acquirers under senior account-team guidance. You must follow information-security policies, protect accessed data, report suspected breaches, and complete required security training.
From the employer
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Account ManagementWho is Mastercard?Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Account Management team is looking for an Account Manager role to drive our B2B customer strategy (for long-tail customers and other growth accounts) forward by consistently innovating and problem-solving. The ideal candidate is passionate about customer and business development through consultative sales, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
Design and drive business with key customers as an Account manager. Face our partner issuers / acquirers and conduct business under guidance by senior Account team leads and co-work with multiple internal functions.
- Lead and manage existing customer relationships, and work to identify opportunities and customer needs across a portfolio of accounts. Connect customer needs with potential MA solutions with relevant teams, including partnership potential with customer group.
- Develop and structure customized pitches and proposals to meet client needs and addressing opportunities.
- Arrange client engagement throughout sales cycle and negotiate to gain strong outcomes for Mastercard.
- Arrange all aspects of client servicing and client satisfaction
- Conduct necessary administrations and reporting to manage and grow MA revenue.
- Manage multiple customer relationships simultaneously through an efficient and scalable engagement model.
All About You
- Fluent in Japanese and business level English language.
- Basic business skills. (e.g. Multi-task management, analysis, documentation, presentation)
- Consultative Sales, business development or equivalent experience would be preferable.
- Knowledge / experience on digital payments, or IT / Strategy consulting experience would be plus.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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