Senior Director, Marketing and Communications, Project Management

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Mass General Brigham Development Office represents a team of 450+ vibrant, collaborative, and skilled fundraising professionals. We are dedicated to inspiring visionary philanthropy that advances caring and curing for patients in Boston and around the world. Philanthropy enables Mass General Brigham to deliver the highest quality patient care, pursue the most innovative and promising research, train the brightest minds to become the next generation of healthcare leaders, and expand and improve our world-class facilities. Join us in our mission to transform the future of medicine. The Mass General Brigham Development Office offers excellent benefits, competitive salaries, and a hybrid flexible work schedule.

To Apply:
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.

The Senior Director, Marketing and Communications is a pivotal leader responsible for the strategic management of projects and the seamless delivery of marketing, communications, and digital engagement services throughout the Mass General Brigham Development Office. This role is integral to driving the overall efficiency and effectiveness of the Marketing and Communications function, ensuring that all initiatives are executed to the highest standards. The Senior Director is resourceful, highly organized, strategically minded, and adept at fostering collaboration and innovation across a dynamic team.

Essential Functions
List up to 6-9 key outcome-based roles and responsibilities of this job.

• Design, implement, and refine workflow processes to streamline operations, reduce bottlenecks and improve productivity across the team.
• Manage a project and content management team:
o Develop timely and tailored performance reviews for direct reports.
o Maintain up-to-date job descriptions and recruit new staff.
o Provide mentoring, coaching, and career advice to staff, as appropriate.
o Serve as an ardent and visible advocate for the team and as a key partner in fundraising efforts, building strong relationships with Development and hospital colleagues.[ZZ1.1]
• Manage the end-to-end delivery of marketing, communications, and digital engagement services, maintaining high standards of quality and satisfaction across all platforms and audiences while driving continuous improvement throughout the department.
• Lead the implementation and optimization of project management tools and platforms (e.g. Workfront) to ensure they meet evolving business needs and enable operational transparency.
• Serve as a key contributor to the fiscal year planning process, including goal setting, tracking, and budgeting, working across units to help align resources with strategic objectives and ensure fiscal responsibility.
• Establish and monitor key performance indicators (KPIs) to track progress, measure outcomes, and report results to leadership and stakeholders.
• Foster a culture of collaboration and open communication, uniting team members around shared goals, and ensuring efficient operations and the successful delivery of all projects.
• Monitor and assess departmental resources—human, financial, and technological—to support evolving project demands and organizational priorities.

Qualifications

Bachelor’s degree required and 10+ years of related experience. In addition, the ideal candidate will possess the following skills, abilities and competencies:

• Proven ability to manage cross-functional teams and lead resource planning at a senior level
• Demonstrated expertise in workflow optimization, process improvement methodologies, and project management technology
• Experience with budgeting and performance tracking in a fast-paced, results-oriented environment
• Exceptional strategic thinking, communication, and analytical skills, with a keen ability to solve problems and drive change
• Track record of facilitating team collaboration and ensuring seamless project delivery
• Proficiency in Microsoft 365 applications and project management technologies such as Basecamp, Workfront, and Asana

Additional Job Details (if applicable)

The target salary range for this position is $140,000 - $170,000. Final offers will be based on the candidate's experience and internal equity.

Remote Type

Hybrid

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$99,465.60 - $144,643.20/Annual

Grade

8

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.