Key Account Manager
Mars (External) Open · verified Sep 24, 2026 At a glance
Mid-level Account Management role at Mars (External). THA-Mars Thailand · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build account plans around store sales, distribution, sub-category products, new listings, data reviews, and tailored promotions
- Visit stores to check displays, distribution, inventory, product freshness, payments, returns, and program compliance
- Coordinate merchandisers and sales operations to address store issues, reduce stockouts and returns, and improve execution
- Set visit priorities, complete sales activities, place email orders, and submit scorecard and market reports
- Manage trade spending and customer profitability while using sales analysis to find growth opportunities
What you bring
- A bachelor’s degree in sales, marketing, or a related discipline
- At least five years in sales representation, including key-account management within FMCG
- Strong influencing, negotiation, and presentation ability with a self-directed, achievement-focused approach
- Knowledge of Traditional Trade and B2B retail environments, plus a record of sales and customer relationship development
Who this fits
You’ll suit a field-based account role that combines customer reviews, store visits, promotion execution, payment follow-up, sales analysis, and merchandiser coaching. The position is based in Thailand and centers on key customers in the FMCG sector, with responsibility for Traditional Trade and B2B retail environments.
From the employer
Job Description:
Job Purpose
This position is responsible for managing key customers by conducting account planning, business review with customers, solving issues, driving and monitoring customers’ performance to achieve sales performance, excellence in availability and winning in visibility, and monitoring to ensure that the program criteria is well complied by customers to strengthen and maximize Mars portfolio Performance in selected area through in-depth Territory Management.
What You’ll Do
Manage key customers by conducting account planning (sales performance by stores, product distribution, product by sub-category, new product list-in), analyzing data, conducting business review with customers, setting up tailor-made promotion, visiting stores and executing promotions through stores
Drive and monitor sales performance, display, distribution and DSO to ensure all stores comply with Mars privileged program criteria by visiting stores, collect payment cheques and ensuring payment is paid by timeline, conducting store check and reporting, advising stores to align with the guideline, solving issues, improving store performance, and informing line manager to solve issues at a higher level
Manage sales operations and coordinate with merchandizer team to ensure smooth operation at store level such as
- Conduct product check and FIFO to ensure product freshness
- Controlling and handling goods return to ensure that goods return is at the minimum
- Monitoring inventory by store to prevent out of stock issues
- Solving other operations
Perform working activities according to business process by setting itinerary to align with priorities and visiting stores and perform sales tasks using call sequence and performing email-ordering, writing and submitting scorecard reports and market reports
Manage trade spend and the overall profitability of key customers and utilizing sales analytics to identify opportunities for growth and to drive a profitable bottom line and also providing accurate and timely information to assist decision making
Coach, provide support, guideline and recommendation to Merchandiser and driving business performance also include coaching, monitoring for new sales
Build strong partnerships with key customers to engage customer & retailer to be the business partner with Mars
What We’re Looking For
Bachelor’s degree in Sales and Marketing or related field
At least 5 years working experience in sales representative role and experience in managing a key account in the FMCG industry
Strong influencing, negotiation and presentation skills and Intelligent, achievement oriented and self-motivated with the desire to learn and grow with positive personality.
Strong understanding of respective retail market environment – Traditional Trade, and B2B
Proven track record of developing sales and customer relationships as well as developing and implementing trade initiatives
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