Security Scheduling Manager - National Account
At a glance
Manager-level Account Management role at marksman. Dallas · $60,000–$65,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Keep electronic rosters current across the facilities, filling posts while limiting overtime that cannot be billed
- Track daily attendance and quickly resolve call-offs, late arrivals, uncovered posts and operational escalations
- Maintain employee and shift records, then prepare weekly labor and operations reports for leaders
- Coordinate assignments, onboarding, site training and coverage changes with account managers, field supervisors and HR
- Check that scheduled staff have the required state licenses and site credentials, and log incidents and equipment changes
What you bring
- At least two years supervising security operations, large-scale scheduling or call center and dispatch work
- A high school diploma or GED, plus strong English communication skills in writing and conversation
- Strong Microsoft Office skills and experience with workforce scheduling software or a comparable HR system
- You are at least twenty-one and hold, or can obtain, applicable state security credentials
Who this fits
This manager role suits someone experienced in security operations or high-volume scheduling who can coordinate staffing across multiple sites. You’ll need flexibility across time zones, including occasional evening or weekend support, and must pass a criminal background check and drug screening. The role is based in an office hub in Arizona, Texas, California or Las Vegas.
From the employer
Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!
Job Title: Security Scheduling Manager
Location: Office Hub (Arizona | Texas | California | Las Vegas, NV)
About the Role
Marksman Security is seeking a detail-driven, proactive Security Scheduling Manager to manage workforce scheduling and day-to-day operational logistics for a premier national account. This high-impact role oversees scheduling operations supporting a leading national healthcare manufacturer and medical supply distributor spanning 22 facilities across 10 states and totaling over 7,000 weekly service hours.The Scheduling Manager will ensure all posts are fully staffed, minimize overtime, maintain schedule data integrity, and respond rapidly to operational needs across all locations.
Key Responsibilities
- Master Schedule Management: Build, review, and maintain electronic master rosters across 22 facilities (7,000+ weekly billable hours) using automated scheduling software (e.g., WinTeam/HRIS), actively minimizing unbilled overtime.
- Roster Fulfillment & Attendance: Monitor daily check-ins/check-outs, promptly address call-offs, tardiness, open posts, and operational escalations to maintain 100% contractual site coverage.
- Data Integrity & Reporting: Maintain up-to-date employee records, track shift data, and generate weekly labor and operational performance reports for leadership.
- Field & Team Collaboration: Partner closely with Account Managers, field supervisors, and HR to coordinate post assignments, onboarding, site training, and coverage transitions.
- Operational Readiness: Ensure all scheduled personnel hold the appropriate state security licenses and site-specific certifications required for their operating jurisdiction.
- Incident & Equipment Tracking: Accurately document post variances, site emergencies, and field equipment logs.
Qualifications & Requirements
- Education & Experience: High School Diploma or GED required; Bachelor’s degree preferred. Minimum of 2+ years of supervisory experience in security operations, high-volume workforce scheduling, or call center/dispatch logistics.
- Technical Skills: High proficiency with Microsoft Office (Excel, Word, Outlook) and automated scheduling / workforce management platforms (WinTeam, Valiant, or similar HRIS).
- Licensing & Eligibility: Must be at least 21 years of age. Must possess or be able to obtain any applicable state-required security credentials/licenses.
- Communication: Exceptional verbal and written English communication skills; bilingual capabilities are an asset.
- Availability: Flexibility to support operational needs across multiple time zones, including occasional evenings or weekends as dictated by business needs.
- Screening: Must be able to pass a pre-employment criminal background check and drug screening.
What We Offer
- Starting Salary: $60,000 – $65,000 annually
- Comprehensive Medical and Dental Insurance coverage
- Paid Time Off (PTO) and Paid Holidays
- Retirement / 401(k) savings plans
- Direct pathways for leadership training, advancement, and professional growth
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