Communication Manager, HK Retirement

The role will work closely with various stakeholders to deliver communications for the distribution channels of the HK Retirement business. The incumbent will be responsible for curating marketing and communication messages and developing materials that support effective channel communication. The role will also liaise and coordinate with communication peers and key stakeholders to execute customer communications as required.

Position Responsibilities:

Channel Communication and Engagement

• Work with stakeholders across our distribution channels to ensure smooth execution of communication and engagement programs that enhance Manulife's MPF and pension image and position, supporting both acquisition and retention targets.
• Support the team in planning and implementing channel education and engagement initiatives.
• Curate marketing and communication messages, and develop materials that enable effective communication with agents, banks and brokers.
• Manage the channel communication calendar to ensure timely, coordinated and consistent messaging.

Customer Communications

• Support the implementation and monitoring of customer communication and engagement programs for the HK Retirement business.
• Liaise and coordinate with communication peers and key stakeholders to execute customer communications as required.
• Translate complex MPF and pension information into clear, engaging messages for customers.

Required Qualifications:

• Bachelor's degree in Communications, Journalism, Public Relations, Marketing or a related field.
• At least 5 years of relevant experience in marketing or communications, preferably in financial services, insurance, MPF or pensions.
• Experience overseeing the design and production of print materials and publications, and in social media content creation, monitoring and management.
• Experience in collaborating with agents, banks and brokers is an advantage.
• Experience in copywriting, video production and event management is preferred.
• Strong marketing and communication skills, both oral and written, in English and Chinese.
• Ability to work independently and responsibly while managing numerous projects simultaneously.
• Superb interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Excellent time-management skills.
• Ability to simplify complex information for different audiences.
• Creative, proactive and collaborative, with a keen eye for detail.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Working Arrangement