Senior Customer Solutions Engineer
Luminance Open · verified Oct 22, 2026 At a glance
Senior Solutions & Sales Engineering role at Luminance. New York · full-time · no salary stated · we estimate $160,000–$231,000.
Luminance has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Work with account executives, product specialists and customer success managers to make customer integrations run smoothly
- Help sales teams explain platform integrations to prospects, and advise customers on solutions suited to their use cases
- Build integrations that connect customer workflows with platforms such as Salesforce, ServiceNow and Slack
- Own integration problems, coordinate customer fixes with Support and Technical Operations, and turn developer feedback into improvements
- Create reusable APIs, SDKs, toolkits and customer documentation, including reference architectures, to support faster integrations
What you bring
- A computer science, software engineering or related degree, meeting the stated UK or US academic threshold
- At least two years with a SaaS vendor, ideally in AI or cybersecurity
- Software development and systems integration experience, plus work creating developer-facing tools or documentation
- Practical ability with JavaScript, NodeJS, Python or comparable programming languages
Who this fits
This senior, customer-facing technical role suits someone who can explain integration choices to both technical and nontechnical audiences and build solutions directly. The position is onsite in New York.
From the employer
About Luminance
Luminance is the pioneer of Contract Intelligence for enterprise. Backed by internationally renowned venture capital firms and named in both the Forbes AI 50 list of ‘Most Promising Private AI Companies in the World’ and Inc. 5000’s ‘Fastest Growing Companies in America’, Luminance is transforming how legal teams work around the world.
We are expanding rapidly across global markets and supporting enterprise customers in more than 60 countries, including AMD, National Grid, LG and DHL.
The opportunity
A Senior Customer Solutions Engineer will acquire in-depth knowledge of our AI platform and how it can be effectively integrated into various customer systems. They will work closely with prospective and existing customers to provide expert advice and support, ensuring a seamless and efficient integration process. Collaborating with Account Executives, Product Specialists and Customer Success Managers, the Customer Solutions Engineer will play a crucial role in converting prospects into satisfied, long-term customers as well as delivering integrations that work for them.
What you’ll do
- Collaborate with Account Executives, Product Specialists and Customer Success Managers to deliver effortless technical experiences.
- Act as a technical expert on Luminance’s platform, supporting the sales team in converting prospects into customers by highlighting integration benefits and our solutions for making integration seamless.
- Understand individual use cases and integration requirements, advising customers on the best solutions to achieve success quickly and identifying opportunities to iterate on what we provide.
- Get hands-on and build integrations for our customer base, ensuring we create seamless workflows across business platforms/applications such as Salesforce, ServiceNow and Slack.
- Be the key point of contact for managing integration issues and challenges
- Develop reusable toolkits, APIs, SDKs, and enablement resources to enhance the developer experience to facilitate faster integration.
- Create and maintain comprehensive customer-facing API documentation and other technical resources such as Reference Architectures to support developers effectively.
- Work with Luminance Support and Technical Operations teams to coordinate and resolve any technical issues for customers.
- Continuously gather feedback from developers to improve tools, documentation, and overall integration processes.
Requirements
- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, or a related technical field, with a 2:1 or above (UK) or GPA of 3.5 or above (US).
- At least 2-years at a SaaS vendor, preferably in the AI and/or Cybersecurity space
- Strong technical skills with experience in software development, system integration, and creating customer-facing developer resources such APIs, SDKs and documentation.
- Demonstrable Experience with JavaScript, NodeJS, Python or equivalent frameworks/languages
- Excellent interpersonal and communication skills, both verbal and written.
- Articulate, charismatic, and confident in a customer-facing role, with the ability to present technical information clearly to individuals with varying degrees of knowledge.
- Ability to work in an innovative and fast-paced environment while delivering to deadlines.
- Organized with excellent time management skills and the ability to prioritize effectively.
- Prior experience in a customer-facing technical team, focussed on collaborating with developer/technical personas a plus
Benefits
- Health Care Plan (Medical, Dental & Vision)
- 401K with 4% matching contribution.
- Life Insurance (Basic, Voluntary & AD&D)
- Birthday leave.
- 20 days PTO per year.
- Training & Development budget.
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