Customer Onboarding Specialist w / French
At a glance
Mid-level Customer Success role at Lodgify. Remote, Spain · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide new customers through account setup, integrations, and product training over phone and screen-sharing calls
- Learn each customer’s goals so you can configure their account and support progress through the product journey
- Review your customer pipeline, increase use of the product suite, and identify upgrade or upsell opportunities
- Collect reports of bugs, requested improvements, and new features for the Product team
- Coordinate with Sales, Support, Product, and other teams to increase customer value
What you bring
- At least one year in account management or onboarding within a fast-growth SaaS setting, or a relevant recent degree
- Native or near-native English and French, with additional European languages considered a plus
- You can negotiate and handle customer commercial discussions through a consultative approach
- You can run several customer accounts simultaneously and explain complex ideas clearly
- You are organized, detail-focused, comfortable with software, and able to learn quickly
Who this fits
You’ll suit a customer-facing onboarding role that combines product guidance, account ownership, commercial conversations, and follow-up. You’ll work remotely from Spain and communicate with customers in English and Spanish during onboarding calls, while English and French are required. The role is full-time and includes regular collaboration with Sales, Support, and Product.
From the employer
⭐ About the role To continue our growth, we are looking for a Product Onboarding Specialist, to join our Onboarding team! As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer in the account and connections set-up. Post-set-up, you will have ownership of the customer and follow-up on a regular basis to upsell product features and plan.
⭐ How will you make an impact?
- Onboard new customers by assisting them in setting up the Lodgify account, connections and training on the system via phone calls and screen sharing calls in English and Spanish.
- Understand customer objectives and potential to correctly set-up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements and new functionalities, passing it along to the Product team
- Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
⭐ What makes you a great fit?
- 1+ year as an account manager/onboarding in a high growth SaaS environment or recent graduate with a relevant degree.
- Tech savvy with an ability to fully understand our software
- You have Native/Near native level of English and French. Any other European languages would be an asset.
- Experience negotiating and handling commercial conversations with customers in a consultative manner
- Ability to manage multiple accounts at the same time
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Excellent organization skills and detail oriented
- Fast learner and capable to keep up with a fast growing environment
- Experience in the vacation rental software industry is preferred
🏠 Remote Flexibility: The freedom to work from home.
🌴 Time to Recharge: 25 working days of paid vacation and Jornada Intensiva in August.
🛡️ Alan Health Insurance: Premium health, dental, and mental health support via Alan. Pre-existing conditions are covered.
💸 Tax-Free Savings: Increase your take-home pay by using Flexible Remuneration for meal costs (up to €220/mo) and public transport (up to €136/mo).
🖥️ Home Office Gear: We provide a table, ergonomic chair, and monitor for your home setup.
🇪🇸 Language Learning: Free Spanish classes.
🤑 Referral Program: Cash rewards for bringing in new talent.
✈️ Annual Offsite: We bring the whole team together in Barcelona once a year for an unforgettable company offsite!
🎯 Dynamic Hub: A high-energy, inclusive environment designed for collaboration and connection with a team that represents over 60 countries.
So, what are you waiting for? Apply now! All applications and CVs must be submitted in English 😉Not this one either?
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