Customer Onboarding Specialist
At a glance
Mid-level Customer Success role at Foodics. Cairo · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Arrange client installation appointments and confirm each site is prepared
- Coordinate backend training and on-site technical visits, including emergency requests
- Guide customers through onboarding for RMS, Foodics online, and Foodics pay
- Teach clients to configure menus and inventory, then maintain recipes and item updates
- Track assigned tasks against SLAs and explain onboarding steps by phone
What you bring
- A diploma or bachelor's degree, with networking, computer information systems, or computer science preferred
- At least one to two years working with IT, software, or SaaS products
- Fluent Arabic and English communication, in both writing and conversation
- Strong problem-solving ability and independence across multiple initiatives
Who this fits
This suits someone who can onboard UAE clients while working onsite in Cairo. You’ll need to handle several initiatives in a changing environment, work across functional groups, and communicate comfortably in Arabic and English.
From the employer
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are currently seeking a talented and motivated Customer Onboarding Specialist to join our team in Egypt serving our clients in the UAE market. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..
What Will You Do❓
- You will be serving our clients in the UAE market
- Responsible for scheduling the Installation appointments with the clients and ensuring that the site is ready for installation
- Responsible for scheduling Backend On-Site training requests
- Responsible for scheduling On-Site Technical visits, whether normal or emergency cases
- Responsible for the onboarding process of the customer for all products, including "RMS, Foodics online, and Foodics pay
- Responsible for Checking and monitoring the tasks and projects assigned and delivering the services based on the SLAs
- Performing phone customers to educate them about onboarding sequences
- Training the clients on How to set up a Foodics menu; inventory products on Foodics.
- Responsible for building customer menus, Recipes, and inventory items.
- Responsible for customers' menu and inventory updates.
What Are We Looking For❓
- Holder of Diploma or Bachelor's Degree (in Networking, Computer Information System, Computer Science is a plus).
- Working experience of at least 1-2 years preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products companies
- Excellent problem-solving skills
- Must have strong and excellent communication skills both written and oral
- Fluent in English and Arabic is a must
- Self-starter with ability to work independently across functional groups and on multiple initiatives simultaneously
- Must be flexible to work in a fast-paced and evolving environment
Who Will Excel❓
- Previous experience in the SaaS, technology, or F&B industry.
- A collaborative team player with a passion for driving growth and innovation.
What We Offer You❗
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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