Audi Sales and Client Retention Specialist

Lithia & Driveway Open · verified Aug 8, 2026

DCH Calabasas Audi Full-time Mid-level Retention Marketing

Mid-level Retention Marketing role at Lithia & Driveway. DCH Calabasas Audi · full-time · $48,200–$158,700 base.

SalaryStated by Lithia & Driveway

$48,200 – $158,700

Base salary for this role, in USD per year, as published in the posting.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Reach shoppers and owners by phone, email, text, and face-to-face conversations to uncover vehicle needs
Guide buyers through new and used vehicles, lease renewals, upgrades, and trade-ins
Turn open opportunities into appointments and repeat sales through timely outreach
Keep CRM records current with customer notes, activity, and opportunity status
Meet personal sales and retention targets while delivering a premium Audi experience

What you bring

At least one year of experience is preferred in automotive sales, BDC work, retention, or customer service
Explain vehicle, lease, trade-in, and purchase choices clearly to customers
Manage several buyers while moving each opportunity through the sales process
Record customer conversations and outreach in CRM and computer systems
High school completion or equivalent, age eighteen or older, and an acceptable driving record with a valid state license

Who this fits

You’ll suit a customer-facing dealership role focused on Audi sales, renewals, upgrades, trade-ins, and repeat business. The job is based at DCH Calabasas Audi, follows a five-day schedule with two rotating days off, and requires you to be at least eighteen with a valid license and acceptable driving record.

From the employer

Dealership:

L0756 Audi Calabasas

DCH Audi Calabasas

Now Hiring- Audi Sales and Client Retention Specialist

Pay: $48,200.00 - $158,700.00 annually.
Schedule: 5-day work week with 2 rotating days off.
Department Hours: Monday-Saturday: 9am-7:30pm and Sunday: 10am-6:30pm

Why Join Our Team?

Represent the Audi luxury brand and its premium vehicle lineup
Build relationships with an established customer base and new prospects
Earn commission and performance bonuses with unlimited earning potential
Develop repeat business through lease renewals, upgrades, and trade-in opportunities
Join a dealership focused on delivering a high-quality customer experience

What You'll Do

Connect with current and prospective customers by phone, email, text, and in person to identify vehicle needs and sales opportunities.
Assist customers with new and pre-owned vehicle purchases, lease renewals, upgrades, and trade-ins.
Follow up with leads and existing customers to produce appointments and repeat business.
Maintain accurate customer notes, follow-up activity, and sales opportunities in the dealership CRM.
Meet individual sales and customer retention goals while providing a premium Audi experience.

What You'll Bring

We prefer someone with at least 1 year of prior automotive sales, BDC, customer retention, or customer service experience.
Explain vehicle, lease, trade-in, and purchase options with customers.
Experience following up with multiple customers and managing opportunities through each stage of the sales process.
Document customer interactions and follow-up activity using CRM and computer systems.
Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The annual California pay range for this position is $48,200.00- $158,700.00. This is a performance-driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes commissions off Individual Payable Gross, and bonuses based off Individual Units Sold, Manufacturer Approvability. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.