Solution Consultant
At a glance
Mid-level Solutions & Sales Engineering role at Litera. UK-London-Office · full-time · no salary stated · we estimate £57,973–£95,000 across the United Kingdom.
Litera has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Help assigned customers get more value from practice-of-law tools and build stronger day-to-day usage
- Create customer success plans, then guide training, consultations and GenAI best practices
- Review customer feedback and usage data to spot growth opportunities and suggest focused engagement
- Lead onboarding and rollout plans, while collecting customer insights that can shape product direction
- Build customer advocacy through champions, case studies and testimonials, supporting retention and renewals
What you bring
- At least two years practicing law at a leading firm or in-house legal team, or five years in consulting, customer success or related SaaS work
- A record of delivering high-quality work quickly with measurable results
- Strong presentation and communication skills, plus a consultative approach to influencing customers and stakeholders
- Experience collaborating across teams and handling stakeholder feedback effectively
Who this fits
This role suits someone who can guide legal professionals through software adoption and work across customer, product and revenue teams. It is hybrid in Nottingham or London, with at least three office days each week.
From the employer
Ready to Help Shape the Future of Legal Tech?!
At Litera, we don’t just build software, we transform how the world’s top law firms operate. Every day, we Raise The Bar™️ for what’s possible through AI, innovation, and solutions that power millions of legal professionals worldwide. If you’re energized by scale, real impact, and meaningful challenges, you’ll feel right at home here.
Where You’ll Work
This is a hybrid role based in the UK - Nottingham or London with the expectations to be in office at least 3 days a week for collaboration and connection.
Why this Role Matters
As a Solutions Consultant at Litera, you will play a key role in driving adoption of our practice-of-law tools across strategic and enterprise customers. By partnering directly with legal professionals, you will translate complex workflows into practical solutions that deliver measurable value and improve user engagement. You will collaborate cross-functionally to influence product direction, inform customer strategy, and ensure our solutions meet evolving legal needs. Your work will directly impact customer satisfaction, product growth, and long-term retention.
What You’ll Deliver
- Drive product adoption and engagement across assigned accounts, helping customers realize measurable value
- Partner with customers to develop and execute success plans that increase usage and strengthen long-term relationships
- Deliver impactful enablement through training, consultations, and best-practice guidance, including GenAI usage
- Use customer insights and usage data to identify growth opportunities and recommend targeted engagement strategies
- Build strong customer advocacy through champions, case studies, and testimonials
- Influence product direction by surfacing customer feedback, use cases, and market insights
- Lead onboarding and rollout strategies to ensure successful implementation and long-term adoption
- Align with Customer Success, Product, and Revenue teams to support growth, retention, and renewal outcomes
We’re committed to creating an inclusive environment. If you need accommodations at any point in the process or in the role, we’re here to support you.
What You’ll Bring
Must-Haves:
- 2+ years’ experience practicing law in a top-tier law firm or in-house corporate legal team, or 5+ years’ experience in Consulting, Customer Success, or a related SaaS role
- Proven ability to deliver high-quality work at pace with measurable outcomes
- Strong communication and presentation skills, with the ability to engage diverse stakeholders
- Consultative mindset with the ability to influence customers and guide best practices
- Self-motivated and adaptable in a fast-changing technology environment
- Experience working cross-functionally and managing stakeholder feedback effectively
Nice-to-Haves:
- Experience working in LegalTech or with legal workflows
- Background in transactional law
- Experience supporting or enabling GenAI or AI-driven product usage
- Experience in enterprise customer-facing or adoption-focused roles
We know great candidates don’t always check every box. If you’re excited about this role, we encourage you to apply.
What You’ll Experience
- A team that shows up. Work alongside people who collaborate, support one another, and lead with integrity.
- Global Reach. Partner with teams around the world to solve complex challenges that matter.
- Real opportunity for growth. Expand your impact through meaningful stretch opportunities, visibility and career development.
- AI-driven innovation. Work at the intersection of legal technology, customer outcomes, and cutting-edge AI.
Litera is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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