Customer Success Manager, Growth
At a glance
Mid-level Customer Success role at Linear. Remote, United States · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Build relationships with key contacts at mid-market accounts and handle their questions, concerns, and feedback
- Learn Linear deeply, then show customers how its capabilities support their business goals
- Guide new customers through onboarding and training while increasing product use across each account
- Represent customer priorities internally, working with product, sales, and support to resolve issues and improve the product
What you bring
- At least three years in a technical role that puts you in front of customers
- SaaS and startup experience, plus comfort adapting in a fast-moving, flexible workplace
- Strong planning and prioritization skills for managing competing work
- Clear written and spoken communication, including the ability to explain complex ideas
Who this fits
You’ll fit this role if you enjoy owning customer relationships, teaching product practices, and advocating for users across internal teams. The position is remote and open to candidates anywhere in North America, with occasional travel and optional coworking. Experience with product and engineering teams or developer tools would help, but the listing presents it as preferred.
From the employer
At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires.
Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship.
We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention.
Location & work mode
Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel.
What you'll do
Develop and maintain strong relationships with key stakeholders at Linear’s mid-market customers - act as the primary point of contact for customer inquiries, concerns, and feedback
Become a product expert and help customers use Linear to drive business outcomes
Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts
Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product
What we're looking for
3+ years relevant work experience in a technical customer-facing role
SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment
Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively
Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively
Previous experience working with product + engineering teams and/or developer tools is preferred
What we offer
Interesting and challenging work
Work-life balance
Competitive salary and equity
Employee-friendly equity terms (early exercise, extended exercise)
Stipend to set up your home office
Paid lunch and coffee during workdays
Work remotely, no commuting to the office
Paid co-working space/desk at an office
Health, dental, and vision insurance (US)
Regular team events and offsites
5 weeks of paid vacation
4 months of paid parental leave
Learn how we think and work:
A story about our mission: Read Me
Our hiring process: How we hire at Linear
Building our way: Announcing our Series C
Sequoia Capital Spotlight: Designing for the Developers
Building our teams: Why and how we do work trials at Linear
A video series: Conversations on Quality
Our recent tender offer: Sharing Linear’s growth with the people building it
Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app email address, and all open roles are listed at linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.
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