Digital Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at Liebherr-International. Newport News · $89,000–$105,000 base.
growthroles summary, based on the employer's posting.
What you'll do
- Administer and improve dealer and customer support systems, including MyLiebherr, LiOS, Bulletin Manager, LiDAT and remote service
- Connect dealer users with local and international IT teams to move development requests forward and resolve system problems
- Maintain software registration, licensing, distribution and invoicing procedures
- Build training materials and teach internal and external users how to use the systems
- Prioritize business system needs with management, support applications and share resolutions to customer issues
What you bring
- A high school diploma or equivalent, plus at least three years supporting IT inventory systems or a related field
- You can obtain and keep a valid driver’s license and passport
Who this fits
This mid-level role suits someone who can support business applications, train dealer and internal users, and coordinate across IT teams. Travel can reach a quarter of your time, both domestically and internationally. You must be authorized to work in the United States without present or future sponsorship.
From the employer
The overall responsibility of the EMT Digital Solutions Specialist is to monitor and manage the multiple support systems and latest technologies introduced by the Liebherr EMT factories in order to support Liebherr machines and customers in the most timely and efficient manner. System administration, development and implementation of new technologies as well as training support within LUS-EMT and the dealer network will be a continuous process needing a high level of attention and focus. Current systems support will include but not limited to: MyLiebherr, LiOS, Bulletin Manager, LiDAT, remote service.
*For consideration, all candidates must apply through our online career portal. We kindly ask that you do not send applications or resumés via email.
*This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities
Essential Duties:
- Promotion of new and developing technologies within the dealer network
- Liaise between dealer users and IT department both locally and internationally handling development requests and systems issues.
- Develop, perform and maintain software registration, licensing, distribution, and invoicing procedures.
- Develop training materials for systems and provide training to users both internal and external as necessary.
- Work closely with management to prioritize business system goals and information needs.
- Provide support and problem resolution for business applications.
- Creates and communicates best practices, methods, standards, and processes.
- Records, tracks, and communicates resolutions of customer issues.
- Other duties as assigned.
Competencies
Education and Experience:
High School diploma or equivalent with a minimum of three years of work experience supporting IT inventory systems or in related field.
Additional Requirements:
- Travel domestically and internationally up to 25% of the time.
- Ability to obtain and maintain a valid driver’s license and passport.
Our Offer
Pay Range: $89,000 - $105,000
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Katie Stevens.
Liebherr-America, Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
If you are a California resident, please visit Liebherr USA, Co. Privacy Statement for more information regarding how Liebherr-America, Inc. and its US affiliates collect and process your personal information.
One Passion. Many Opportunities.
The company
In line with its international growth, Liebherr’s venture into the United States began in 1970. Within a couple of years, the company expanded and completed its production facilities in Newport News, Virginia, for its product line of hydraulic excavators. It was later converted into Liebherr’s manufacturing facility for mining trucks and remains home to Liebherr Mining Equipment Newport News, Co. In addition to its production facility, Liebherr markets a wide variety of products and technologies through its companies located across the United States. The companies are Liebherr-Aerospace Saline, Inc., Liebherr Gear Technology, Inc., Liebherr Automation Systems, Co., and Liebherr USA, Co., the umbrella company for 12 product segments that are positioned across the United States.
Location
Liebherr USA Co.
4800 Chestnut Avenue
23607 Newport News, VA
United States (US)
Contact
Katie Stevens
Katie.Stevens@liebherr.com
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