Account Management Associate
On-site Ho Chi Minh City Full-time Junior Account Management
At a glance
Junior Account Management role at Lalamove. Ho Chi Minh City · full-time.
Pay not stated Account Management salary
RoleAccount Management
SeniorityJunior
LocationHo Chi Minh City
WorkplaceOn-site
EmploymentFull-time
PostedOct 14, 2026 · 7d ago
Role brief
growthroles summary, based on the employer's posting.
What you'll do
- Grow revenue from key corporate accounts through upselling, retention and reactivation
- Visit corporate customers based on their assigned tiers and maintain those account relationships
- Coordinate with internal teams to resolve service failures, billing problems, complaints and other customer questions
- Survey existing corporate customer groups for market insights and coordinate campaign timelines with marketing
What you bring
- At least two years working across sales, account management and customer support
- A bachelor’s or college degree, preferably in marketing, business or a related area
- Strong campaign management skills, familiarity with product flows and merchant solutions, and working knowledge of Excel, Word and PowerPoint
- Written proficiency in Vietnamese and English
Who this fits
This junior role suits someone comfortable owning account revenue and working independently under pressure. It is based on-site in Ho Chi Minh City, with weekday hours from nine to six.
From the employer
What you’ll do
- Mainly responsible for Account Management (AM) Group KPI in revenue & maintain relationships with key accounts and customer visits according to set tiers of corporate customers to generate sales volumes & revenues through upselling, retention, and reactivation activities;
- Working closely and coordinating with internal stakeholders in handling service failure, billing issues, customer complaints, and other inquiries;
- Roll out periodic surveys on existing corporate customer cohorts from time to time to identify market insights;
- Collaborate with the marketing department on regular and seasonal campaigns and oversee the overall campaign timeline to ensure the integration plan is finished as committed to expected output quality.
- Others: Ad-hoc tasks/works assigned by Line Manager.
- Work location: Pho Quang Street, Tan Son Hoa Ward, HCMC
- Work time: Monday to Friday (9:00 AM to 6:00 PM)
What we seek
- Self-motivated, proactive, take ownership and personal responsibility;
- Hardworking & friendly team player, enthusiastic and adaptable;
- Fast learner, can-do attitude, straightforward and simplify;
What you’ll need
- Bachelor/ College's degree, preferably in marketing or business related subjects;
- Min 2 years solid experience in working experience in sales, account management, & customer support;
- Good sense with product flow & merchant solutions; high skill in campaign management;
- Able to work independently and work under pressure;
- Proficiency in written Vietnamese & English;
- Hands-on experience with MS Excel, Word and PowerPoint.
- While ensuring your application is prioritized for reaching out and your data remains protected following the personal data privacy, we encourage you to apply directly via our Careers Website instead. Please review our Candidate Privacy Notice. To proceed next steps, please confirm your consent to our Privacy Policy; without it, there will be distinctly some delays in moving forward with your application.
- To all candidates - Lalamove respects your privacy and is committed to protecting your personal data. This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice
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