Founding Customer Success Manager
At a glance
Mid-level Customer Success role at Krea. San Francisco · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide customers from initial setup through adoption, renewals, and account growth
- Help creative teams fit Krea into their everyday workflows and working processes
- Share weekly product updates while monitoring usage and customer signals
- Find expansion paths and manage renewals from risk forecasting through signed deals
- Run webinars and workshops, then relay customer input to product and marketing
What you bring
- Background in customer success or account management, including commercial account ownership
- Evidence that you have renewed and expanded customer accounts
- Experience onboarding customers and supporting product implementation
- Clear relationship-building communication and an ownership-oriented approach in early-stage work
Who this fits
This role suits someone who can combine hands-on customer guidance with renewal and expansion work. You will work full-time and in person in San Francisco, partnering closely with creative teams, product, and sales. Experience with creative workflows or a background serving designers, artists, or studios would strengthen your fit.
From the employer
About Krea
At Krea, we are building next-generation AI creative tools.
We're dedicated to making AI intuitive and controllable for creatives - our mission is to build tools that empower human creativity, not replace it. We believe AI is a new medium that allows us to express ourselves through various formats - text, images, video, sound, and even 3D. We're building better, smarter, and more controllable tools to harness this medium. We recently took this a step forward with the launch of Krea 2, our first foundation model, built completely from scratch for aesthetic diversity and stylistic control.
We've raised over $83M and are backed by world-class investors such as a16z, Bain Capital, and Abstract. We work full-time and in-person at our waterfront office in San Francisco. We care about creativity: our team includes musicians, designers, visual artists, and engineers.
This role
We're looking for a Founding Customer Success Manager to help our customers get real value from Krea, from first onboarding to deep, long-term adoption. You'll work closely with creative teams, guide them through workflows, and be the connective tissue between customers, product, and sales.
What you'll do
Own post-sale customer success: onboarding, adoption, renewals, and expansion
Help customers integrate Krea into their creative workflows and daily work
Drive product adoption across our core customer profiles
Communicate new feature and product updates (we ship weekly)
Track usage and customer signals to help customers get more value
Identify expansion opportunities and own the renewal process end-to-end, from forecasting risk to closing the deal
Program manage webinars and workshops in partnership with our creative leads, from planning content through execution
Share customer feedback with the product and marketing teams and help shape what we build
What we're looking for
Experience in Customer Success or Account Management
Commercially minded, with a track record of renewing and growing customer accounts
Product-focused mindset, with experience in onboarding and implementation
Strong communication and interpersonal skills - you're great at building and maintaining relationships
Proactive, ownership-driven attitude and comfort working in an early-stage environment
Nice to have
A creative background (e.g.: account manager at a creative agency, or a startup working with designers, artists, or studios)
Strong understanding of creative workflows
What we offer
Team: Work alongside a world-class team building the future of AI creative tooling
Impact: Significant scope and company-wide impact
Competitive compensation: generous salary & equity packages
Health & wellness: 100% health & 99% dental/vision insurance premiums covered for employees, health FSA accounts, & long-term disability coverage
Time off: Flexible PTO policy
Financial planning: 401k with a 4% company-sponsored match
Meals in the office: breakfast, lunch, dinner - you name it, we'll cover it
Transit: Ubers covered to & from the office
Sponsorship: We're open to sponsoring international visas where we can (e.g., STEM OPT, OPT, H-1B, O-1, E-3).
And more!
Please note the above benefits & perks are for full-time employees
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