SG Sales Executive
At a glance
Mid-level Account Executive role at KONE. Yu Lin · full-time.
Pay not stated Account Executive salary
growthroles summary, based on the employer's posting.
What you'll do
- Use inbound and outbound phone sales to convert maintenance contracts, renegotiate terms, and sell digital services
- Find, qualify, and route leads and opportunities to the wider sales team, including cross-sell prospects
- Protect renewals by addressing cancellation risks, price increases, complaints, suspended contracts, and customer questions
- Keep CRM records current while coordinating technical issues, follow-ups, appointments, and customer satisfaction checks
- Develop modernization opportunities, including repairs, inspections, KONE Care for Life, site surveys, and salesperson appointments
What you bring
- Hands-on telesales ability across inbound and outbound customer conversations
- Experience managing customer relationships, contract renewals, cancellation risks, complaints, and queries
- Ability to qualify leads, maintain CRM data, schedule visits, and coordinate with sales and technical colleagues
Who this fits
You’ll suit a mid-level sales role centered on proactive calling, contract retention, lead qualification, and opportunity development. The position is based in Yu Lin, China, and covers core 2 and core 3 customers. You’ll work closely with sales, finance, supervisors, and technicians while owning an individual sales plan.
From the employer
Telesales to create opportunities proactively
* Phone sales to core 2 and core 3 customers including maintenance contract conversions,
renegotiations and new digital services. Can sell VB repairs through campaigns
* Proactive creation and development of customer relationships
* Creates, qualifies and communicates leads and sales opportunities for entire KONE sales team
(e.g. cross-selling)
* Responsible for making courtesy calls
* Takes care of inbound and outbound telesales
* Ensures successful conversions with existing and new maintenance customers
* Driving execution of her/his individual sales plan
* General responsibilities for all core 2 and 3 customers
* Responsible for gathering relevant information about market and competitors while interacting
with customers
Renegotiation and cancellation prevention
* Renegotiates expiring contracts proactively, if any
* Responds and resolves cancellation risks
* Defends price escalation and resolve issues
* Monitor and resolve suspended contracts if any
Complaint and query handling
* Solves complaints with the rest of KONE team
* Handles queries
* Supports the finance function in money collection
Support sales people
* Qualifies leads and plans and schedules visits for farmer
Data quality and communications to ensure customer experience
* Coordinates technical problems with supervisor and technicians
* Coordinates with supervisor and technicians in case of technical problems or new opportunities
* Monitors the leads and new opportunities in CRM and assigns them to right person
* Follows customers not visited; calls and identifies level of satisfaction and opportunity
* Documents the customer and contact information, maintains customer data
Responsibilities in modernization sales:
* Identifies, develops and follows up existing opportunities of modernizations while calling
customer for maintenance topics
* Can sell VB Repairs in campaigns
* Follows up the modernization opportunities forecasted for the month and pushes for
appointment for salesperson
* Identifies inspection and KONE Care for Life (C4L) opportunities and push for negotiation
* Coordinates with supervisor/technicians when site survey is required before new offer for
modernization * Ensures customer satisfaction Potential additional responsibilities: * Supports hunter in the following areas (exact work split between hunter and sales specialist may vary country by country) * Books appointments, generating leads in LIO and using KONE Tools * Calls customers based on the target list and fixing appointments (considering various factors e.g. location, other appointments) * Informs hunter about the appointments * Updates CRM according to the communication of the hunter on outcomes of the meetings * Creates opportunities and offers with the basic information wherever required
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on https://careers.kone.com/en/
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