Upsell Account Executive
At a glance
Mid-level Account Executive role at Kenect. Pleasant Grove · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Uncover expansion opportunities across current accounts using product usage, customer input, and regular account reviews
- Build stakeholder relationships, learn changing needs, and connect customers with additional solutions
- Run upgrade and add-on demos while handling pricing conversations and contract negotiations
- Work with Customer Success, Support, and Product to keep the customer experience coordinated
- Manage pipeline activity, predict expansion revenue, and deliver against upsell quotas
What you bring
- At least three years in SaaS sales, account management, or customer-facing revenue work focused on expansion
- A record of reaching or surpassing revenue goals with existing customers
- Consultative selling ability that links customer needs to business outcomes
- Strong presentation, communication, and negotiation skills across multiple stakeholders
- Comfort using CRM tools such as Salesforce and customer usage data to find opportunities
Who this fits
This role suits a self-directed account executive who can manage several customer relationships, use data to identify growth paths, and sell consultatively. You’ll work onsite in Pleasant Grove and collaborate with Customer Success, Support, and Product.
From the employer
About Us
Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.
What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.
We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.
About the Role
As an Upsell Account Executive for a SaaS company, you will drive revenue growth within an existing customer base by identifying expansion opportunities and promoting additional products, features, or higher-tier plans. You will build strong relationships with current clients, understand their evolving business needs, and deliver tailored solutions that maximize value and retention. You are consultative, data-driven, and skilled at navigating stakeholder conversations to uncover upsell opportunities. Your success will be measured by net revenue retention, expansion revenue, and customer satisfaction.
What You Will Be Doing
- Find and qualify upsell opportunities within an existing book of business through usage data, customer feedback, and account reviews
- Build and maintain strong relationships with key stakeholders to understand evolving needs and position additional solutions
- Lead product demos, pricing discussions, and negotiations for upgrades, add-ons, and expanded contracts
- Collaborate cross-functionally with Customer Success, Support, and Product teams to ensure a seamless customer experience
- Track pipeline activity, forecast expansion revenue, and consistently meet or exceed upsell quotas
Skills & Qualifications
- 3+ years of experience in SaaS sales, account management, or customer-facing revenue roles, with a focus on upselling or expansion
- Proven track record of meeting or exceeding revenue targets, particularly within an existing customer base
- Strong consultative selling skills with the ability to uncover customer needs and align solutions to business outcomes
- Excellent communication, presentation, and negotiation skills, with experience engaging multiple stakeholders
- Data-driven mindset with proficiency in CRM tools (e.g., Salesforce) and the ability to leverage usage metrics to identify opportunities
- Highly organized, self-motivated, and able to manage multiple accounts and priorities in a fast-paced environment
Our Company Values We Hope You Showcase
- See it, Solve it, Get it Done
- Build, Adapt, Win
- Unwavering Customer Obsession
What Kenect Offers!
- Health, Dental, Vision, Life & Disability Insurance
- Your birthday is a paid day off
- Onsite gym
- Breakroom full of snacks and drinks
- Convenient location next to freeway entrance/exit
We believe in hiring self-motivated team members who can run alongside us without needing to be “managed” along the way. Yes, we have managers and 1:1s. Yes, we believe in giving open two-way feedback. We also believe in having team members that can run without the daily guidance that some companies prefer.
Kenect is an equal opportunity employer. We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong. All employment decisions at Kenect are based on business needs, job requirements, and individual qualifications without regard to race, color, religion or belief, family or parental status, or any other status protected under federal, state, or local law.
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