Director, Customer Marketing Commercial

kaseya Open · verified Sep 10, 2026

Miami Director Customer Marketing

Leadership Customer Marketing role at kaseya. Miami.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll lead quarterly expansion plans spanning adoption, retention, and added revenue
You'll direct lifecycle campaigns from segmentation through optimization and post-campaign review
You'll coach customer marketers and coordinate Creative, Digital, Social, Content, Operations, Success, and Sales
You'll build webinars, enablement, nurture flows, and re-engagement programs with measurable follow-up
You'll connect product usage and account signals to reporting, pipeline influence, and expansion action

What you bring

You'll bring at least six years in B2B SaaS customer, lifecycle, or expansion campaign marketing
You'll have six years working with customer journeys, adoption frameworks, and expansion motions
You'll have six years using marketing automation, CRM systems, and customer data hands-on
You'll use digital, automation, and AI tools for segmentation, personalization, prediction, and optimization
You'll use advanced Excel to produce clear, comprehensive reports and analysis

Who this fits

You'll suit a customer marketing leader who enjoys coaching a team and coordinating work across marketing, sales, customer success, product marketing, and account management. You should be comfortable turning customer data into programs, managing campaign operations, and reporting outcomes to senior stakeholders. The role is located in Miami, United States.

From the employer

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Director Customer Marketing Commercial

Lead and evolve an integrated, multi-channel customer marketing strategy designed to drive product adoption, renewals, retention, expansion revenue and long-term customer value.
Direct end-to-end campaign delivery through cross-functional partners including Creative, Digital, Social, Content, Marketing Operations, Customer Success, and Sales — setting priorities, resolving blockers, and holding teams accountable to timelines and outcomes.
Champion the use of product usage data, customer insights, automation, and AI-driven analytics to identify expansion signals and continuously optimize engagement across the customer journey.
Own expansion MQLs and revenue influence as primary KPIs and build the strategic frameworks that connect marketing activity to measurable pipeline impact.
Partner with Sales and Customer Success leadership to ensure expansion-ready accounts are properly nurtured, prioritized, and followed up on — and hold joint accountability for conversion outcomes.
Define the reporting cadence and account-level intelligence (intent signals, campaign performance, engagement data) that informs account planning, renewal strategy, and expansion opportunities across the GTM org.

Primary Responsibilities

Lead, coach, and develop a team of customer marketing professionals, fostering a culture of accountability, continuous learning and high performance.
Define, own and continuously improve a quarterly customer expansion campaign plan focused on adoption, retention, and incremental revenue growth — with clear goals and success criteria.
Provide strategic direction and hands-on leadership across all campaign stages: planning, segmentation, execution, optimization, reporting and post-campaign analysis.
Lead a high-impact, multi-touch lifecycle marketing program across channels
Oversee a comprehensive customer webinar and enablement program — setting the content strategy, managing speakers and scheduling, and ensuring follow-up workflows drive measurable outcomes across onboarding, adoption, cross-sell, and upsell.
Partner with Product Marketing leadership to shape expansion-focused content strategy aligned to customer needs, product maturity, and value realization.
Collaborate with Marketing Operations to design, optimize, and govern automated nurture flows, trigger logic, and attribution reporting — ensuring the infrastructure supports scale.
Champion re-engagement strategies that reduce churn risk and reactivate dormant or underutilized accounts, working cross-functionally to align on intervention playbooks.
Build strong alignment with Product Marketing and Account Management
Manage campaign execution and asset delivery through a content management platform (Wrike), ensuring operational discipline across the team.
Own and maintain the customer marketing calendar; communicate timelines, milestones, and outcomes to senior stakeholders and cross-functional partners.
Provide regular reporting on expansion KPIs as related to impact on campaigns and influence on revenue.
Set and enforce standards for CRM and customer data stewardship, including accurate account records, lifecycle stages, and expansion attribution.

Required Qualifications

6+ years of experience in customer marketing, lifecycle marketing, or expansion-focused campaign management within B2B SaaS.
6 + years of customer journeys, adoption frameworks and expansion motions experience
6+ years of hands-on experience with marketing automation platforms, CRM systems and customer data

Preferred Qualifications.

Experience leveraging digital, automation, and AI-driven tools for segmentation, personalization, predictive insights and performance optimization.
Ability to translate product usage and customer data into actionable marketing programs.
Strong cross-functional collaboration skills.
Advanced Excel with the ability to create clear, compelling and comprehensive reports and analysis.

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.