Account Manager, Commercial

kaseya Open · verified Sep 24, 2026

Miami Manager Account Management

At a glance

Mid-level Account Management role at kaseya. Miami.

Pay not stated

RoleAccount Management

SeniorityManager

LocationMiami

PostedAug 27, 2026 · 4w ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Manage commercial accounts by finding ways to deepen relationships and expand use of Kaseya solutions
Build stakeholder trust, connect customer goals to suitable solutions, and support retention through account plans
Pursue upsell, cross-sell, and expansion opportunities while delivering against revenue goals
Track adoption and engagement with internal teams, while keeping Salesforce pipeline and forecasts accurate

What you bring

At least two years in account management, new-client acquisition, or relationship-led sales
A record of building customer relationships and producing commercial results
Clear communication, strong organization, and practical problem-solving skills
Experience with B2B SaaS or technology offerings is preferred, as is Salesforce or another CRM

Who this fits

You’ll suit a customer-facing commercial role focused on account growth across SMB, Mid-Market, Enterprise, SLED, and Channel customers. The position is based in Miami and covers customers across North America. It calls for a motivated, resilient, coachable approach and comfort working with Customer Success, Sales Engineering, Marketing, and other teams.

From the employer

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is looking for a driven and customer-focused Account Manager to join our Commercial Business team, a strategic growth engine supporting IT departments across organizations throughout North America. In this role, you'll partner with customers across SMB, Mid-Market, Enterprise, SLED (State, Local Government & Education), and Channel segments, helping them simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's industry-leading platform.

Key Responsibilities

Take ownership of a portfolio of commercial accounts, proactively identifying opportunities to expand customer relationships and maximize value across Kaseya's solutions.
Build trusted relationships with key stakeholders, understanding customer objectives and aligning solutions to their evolving business needs.
Develop and execute strategic account plans, including regular outreach, business reviews, and proactive engagement to drive retention and growth.
Identify and execute upsell, cross-sell, and expansion opportunities while consistently achieving revenue objectives.
Monitor customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value.
Collaborate closely with Customer Success, Sales Engineering, Marketing, and other cross-functional teams to deliver an exceptional customer experience.
Maintain an accurate sales pipeline, forecasts, and account activity using Salesforce.

Required Qualifications

2-5+ years of experience in account management, new client acquisition or a relationship-focused sales role.
Proven ability to build strong customer relationships and drive commercial outcomes.
Strong communication, organizational and problem-solving skills.
A motivated, resilient and coachable mindset with a passion for continuous growth.

Preferred Qualifications

Experience selling or managing B2B SaaS or technology solutions.
Experience supporting customers across SMB, Mid-Market, Enterprise, SLED or Channel segments.
Consistent track record of meeting or exceeding sales targets.
Experience using Salesforce or similar CRM platforms.
Strong analytical skills and the ability to manage forecasts and account plans.

#IND525

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.