Assistant Relationship Manager, Asia
At a glance
Mid-level Account Management role at Julius Baer. Singapore · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support relationship managers and group heads with client requests, records, documents, systems, and timely follow-up
- Coordinate calendars, client meetings, business travel, and the administrative work that follows each interaction
- Prepare presentations, help draft investment proposals, and assist with client receptions, events, and other marketing activities
- Track risks, regulatory requirements, pending issues, and client-order records while escalating concerns when necessary
- Support team projects, manage expense claims, and suggest process improvements based on observed issues
What you bring
- You understand private-banking products and services, with basic knowledge of global financial markets
- You know the covered geographic market, including its regulatory setting and cultural context
- You hold regulatory representative status under MAS SFA and/or FAA
- You work precisely under pressure, communicate professionally, and bring strong client-service judgment
Who this fits
This role suits a systematic, service-focused team player who works comfortably with colleagues from varied backgrounds and takes integrity seriously. You'll support relationship managers and group heads rather than operate as the primary client owner. The position is based in Singapore and involves work connected to Singapore regulatory requirements.
From the employer
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth. Let’s shape the future of wealth management together.
The Assistant Relationship Manager (ARM) supports one or more Relationship Manager(s) (RM) / Team Head(s) / Group Head(s) (GH) in daily operations, administration and client management. The ARM interacts with internal and external stakeholders, provides clients with relevant information and supports the RM in implementing customised solutions. Furthermore, the ARM acts as role model in bringing the best service quality to the RMs/GH in a fast, professional and friendly manner, and thus helping the team to manage, develop and grow its client base. They channel client feedback to the relevant individuals/departments within the Bank to foster continuous improvement and fast adaptation of processes.YOUR CHALLENGE
Client Administration & Management
- Supports RMs/GH in client interaction and all related tasks (systems, processes, files, documents etc.) with high-quality, precision and timely responsiveness
- Customizes client requests (reporting, statistics, mailings etc.)
- Manages the RM/GH’s calendar, prepares client meetings, organizes business trips, completes the post processing of client calls, client meetings or business trips for RMs/GH
- Compiles presentations, supports in drafting investment proposals and in marketing activities if needed (client reception, meetings, business trips, events etc.)
- Ensures coverage in case of own absences
Business Management
- Regularly collects and exchanges relevant information necessary for the job
- Conducts reviews, plans, and always documents his/her work
- Supports RM/GH in implementation of projects and initiatives, in close alignment with the Team Business Manager
- Provides professional input proposals for improvements based on experience, incident occurrence or observation
- Manages the expense claim process for RMs/GH
Risk Management & Controls
- Actively helps managing risk (support first line of defense), i.e. in client documentation, by raising concerns, following up on issues and by escalating when in doubt
- Ensures adherence to local regulations and compliance with internal policies and standards (e.g. new account openings, payment instructions, reviewing client phone calls or signing off at own level of competence etc.) in collaboration with the respective RMs, GH and Team Business Manager
- Ensures timely clearance of pending items and escalated deficiencies
- Ensures appropriate ethical and compliant behavior in his/her area of responsibility
- Ensures correct, meaningful and understandable documentation of client interaction/client orders in the corresponding tool (e.g. CRM, DiAS)
Regulatory Responsibilities
- Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
YOUR PROFILE
Personal & Social Skills
- A natural team player
- Ability to relate to colleagues from diverse backgrounds
- Open, approachable and displays genuine interest in people and in improving processes
- Always communicates in a competent and professional manner
- Highly service oriented and passionate about client servicing
- Systematic, precise and diligent working style and the ability to perform under pressure
- Personal integrity and ethical behavior
Professional & Technical Skills
- Appropriate understanding of relevant products and services in Private Banking
- Basic knowledge of global financial markets and current developments in the industry
- Sound affinity with the geographic market(s) covered, i.e. familiar with the legal and regulatory environment as well as cultural awareness
Regulatory
- Representative under MAS SFA and/or FAA
We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.
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