Assistant Relationship Manager
At a glance
Mid-level Account Management role at ANZ. Dalby.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Support a Relationship Credit Manager with detailed credit reviews for Specialist Industries customers
- Keep a Specialist customer portfolio within policy, while coordinating compliance and customer fulfilment workflows
- Learn each customer’s business and finances, then help with account upkeep and straightforward requests
- Work with product contacts and other stakeholders to meet customer needs, bringing in specialist teams when needed
What you bring
- You can assess borrowers using both qualitative and quantitative credit factors, including the five Cs
- You can support credit approvals through sound credit assessment and management
- You bring experience building useful customer relationships and matching solutions to customer needs
Who this fits
This full-time, permanent role is based at 131 Cunningham Street in Dalby, Queensland. It suits someone comfortable supporting credit work and managing customer relationships within a Specialist customer portfolio.
From the employer
About Us
At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.
About the Role
The purpose of this role is to partner with a Relationship Credit Manager to support thorough credit assessments for Specialist Industries customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
Role Type: Permanent
Role Location: 131 Cunningham Street DALBY QLD 4405
Work Hours: Fulltime 40 hours/week
What will your day look like?
As a Assistant Relationship Manager you will be accountable for:
- Maintaining a well-managed portfolio compliant with all relevant policies and procedures.
- Maintaining control of workflows across all compliance and customer fulfilment process.
- Acting in the best interest of the customer and applying a customer-centric approach.
- Proactively developing and maintaining a detailed understanding of customer business and financial needs.
- Providing appropriate solutions towards account maintenance and simple customer requests.
- Supporting the management of a portfolio of Specialist customers.
- Collaborating with Product Partners and other stakeholders to fulfil customer needs.
- Engaging specialist teams when required.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
- Customer solutioning: Supporting customers by understanding their needs and
informing them about relevant products or services, and/ or providing considered options, that meet those needs. - Credit Analysis: The ability to assess a customer's ability to fulfill their credit
obligations, considering both qualitative and quantitative factors such as
character, capital, capacity to repay, collateral (security) and conditions (the 5Cs
of credit). - Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
- Compliance and policy management: Identifying and interpreting applicable laws, rules, codes and standards to create and/or manage policies, processes and procedures, including how these are organised, reviewed and communicated.
- Data analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.
- Data interpretation: Using data and reporting to draw insights to problem solve
and/or inform business or customer decisions. - Quality assurance: Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus.
- Ability to support credit approval activities with proficiency in credit assessment
and management.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.
Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.
Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.
Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.
To find out more about working at Suncorp Bank and the ANZ Group, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 124693.
Job Posting End Date
27/10/2026, 11.59pm, (Melbourne Australia)
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