Key Account Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

MedTech Sales

Job Sub Function:

Clinical Sales – Primary Care Physicians (Commission)

Job Category:

Professional

All Job Posting Locations:

North Ryde, New South Wales, Australia, Notting Hill,, Victoria, Australia

Job Description:

About The Company

Johnson & Johnson Vision is a member of the Johnson & Johnson Family of Companies. We are a leading global optical company that develops life-changing techniques for all ages.

Since debuting the world’s first disposable soft contact lens in 1987, it has been helping patients see better through their world-leading ACUVUE® Contact Lenses.

The Opportunity

An opportunity has become available for a results driven Key Account Manager to join our Vision Care Team in Sydney or Melbourne.

The role with lead Johnson & Johnson Vision Care ANZ Strategy including Online Key Account customer management and end-to-end promotional implementation and marketing execution. The role will also shape a sustainable replenishment channel while achieving ACUVUE NTS targets and market share growth via brand visibility and successful wearer retention, upgrade and competitor switch.

Responsibilities

• Develop and execute joint business plans with key customers to drive ACUVUE sales, category growth and market share across Optical Key Accounts and their eCommerce platforms.
• Build and manage strong, strategic relationships with key customer stakeholders and internal local and regional partners.
• Identify and develop commercial growth opportunities, leveraging customer and market insights to strengthen partnerships and deliver mutually beneficial outcomes.
• Manage budgeting, forecasting, performance tracking and reporting across assigned Key Accounts.
• Partner with the broader sales team to translate Key Account strategies into effective in-store execution, providing clear direction and support.
• Monitor performance against agreed plans, identifying opportunities and actions to accelerate growth and improve execution.

About You

• Preferred minimum education: Bachelor’s degree. Masters (e.g. MBA) desirable
• Preferred area of study: Business related discipline
• Required industry experience: Optical / Consumer healthcare. Experience in Myopia Management
• 3+ years experience in Key Account Management
• Big Picture orientation with attention to detail.
• Innovative, business excellence and results oriented.
• Expertise in sales force effectiveness tools
• Passionate, committed, initiative and follow through capability to deliver results.
• Good influencing skills to lead and deliver results through teamwork
• Strategic thinking in terms of business orientation and customers’ insights
• Good communication and interpersonal skills; Can work under pressure

Why Choose Us:

● Competitive remuneration package

● Continuous training and support

● Award-winning leadership development programs

● Inclusive, flexible, and accessible working arrangements

● Equal opportunity employer supporting diversity and inclusion

Our Benefits:

● Up to 18 weeks of parental leave to support new parents

● 4 days of volunteer leave to give back to the community

● Option to purchase up to 2 weeks of additional annual leave for extra time off

● Enjoy a dedicated Wellbeing Day to prioritise self-care

● Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities

● Access to an Employee Assistance Program for personal and professional support

● Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support

● Life insurance coverage for added peace of mind

And much more...

All applicants must have rights to work in Australia with a full Drivers License and access to a vehicle.

Required Skills:

Preferred Skills:

Account Management, Business Behavior, Collaboration, Compliance Management, Cultural Competence, Customer Centricity, Customer Training, Execution Focus, Good Laboratory Practices (GLPs), Market Knowledge, Medical Affairs, Problem Solving, Relationship Building, Sales, Sales Support, Solutions Selling, Sustainable Procurement, Vendor Selection