Technical Solutions Specialist
Jobs for Humanity Open · verified Sep 23, 2026 At a glance
Mid-level Solutions & Sales Engineering role at Jobs for Humanity. Riyadh · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep current on Apple devices, services, and repair procedures while providing accurate technical help
- Diagnose hardware and software problems, then complete approved repairs with care and precision
- Listen to customers, recommend relevant products or services, and explain purchase and service choices
- Share recurring repair patterns with leaders, handle escalations, and mentor teammates on support quality
- Support daily store activity through floor coverage and customer help beyond the repair area
What you bring
- Background in retail, customer service, or technical support work
- Strong visual acuity and fine motor control for careful, accurate hardware repairs
- Experience resolving both device and software problems in a fast-moving setting
- Availability for evenings, weekends, and public holidays when store schedules require it
Who this fits
This role suits someone who combines Apple technical knowledge with patient, customer-focused problem solving. You’ll also coach teammates, work with leadership on escalations and recurring issues, and contribute on the store floor. The position is onsite in Riyadh, with retail scheduling that includes evenings, weekends, and public holidays.
From the employer
Ka.nz is an online AI based hiring platform helping people round the globe find job opportunities.
As a Technical Solutions Specialist, you'll serve as a knowledgeable and empathetic problem-solver for customers experiencing issues with their devices. You’ll apply your technical expertise and customer-first mindset to deliver high-quality hardware and software support while helping your team grow through mentorship and collaboration.
Key Responsibilities:
Maintain deep, up-to-date knowledge of Apple products, services, and repair protocols to ensure accurate and efficient technical support.
Troubleshoot and resolve hardware and software concerns with professionalism and care, using diagnostic tools and approved repair processes.
Deliver exceptional customer experiences by actively listening, identifying solutions, and offering relevant product or service recommendations.
Educate customers on purchase options and service benefits, empowering them to get the most out of their Apple experience.
Collaborate with leadership to address recurring service trends and repair concerns, ensuring feedback is shared for continuous improvement.
Act as a technical mentor and knowledge resource for the support team, helping elevate team skill sets and service consistency.
Partner with leadership to manage and resolve customer escalations swiftly and with empathy.
Participate in day-to-day store operations, including floor support and customer interactions outside of the repair area.
Promote an inclusive work environment by valuing diverse perspectives and fostering a learning mindset.
Flexible availability including evenings, weekends, and public holidays, based on retail store needs.
Proven experience in retail, customer service, or a technical support role.
Strong visual and fine motor skills for safe and precise hardware repairs.
Demonstrated ability to troubleshoot both hardware and software issues in a fast-paced environment
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