Community Lead

JETSET Pilates jetsetpilates.com Open · verified Aug 21, 2026

On-site Lakeview Chicago River North Senior Community Marketing

Senior Community Marketing role at JETSET Pilates. Lakeview Chicago.

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

You'll train, onboard, guide, and give feedback to Studio Leads with the General Manager
You'll handle Mindbody, AXLE, phones, email, sales, and opening or closing tasks
You'll resolve client questions and feedback while helping newcomers join the JETSET community
You'll support local marketing, build awareness with the GM, and represent JETSET at community events
You'll review Net Promoter Scores and respond to detractor feedback

What you bring

You'll be ready to lead Studio Leads through onboarding, training, support, and feedback
You'll be available for morning, evening, and weekend shifts as needed

Who this fits

This part-time role suits someone who can combine team leadership, client care, sales, networking, and hands-on studio work. You'll work onsite in Lakeview, Chicago, report to the General Manager, and oversee Studio Leads. The position may be structured as an employee role or a contractor arrangement

From the employer

Part-Time | Employee or Contractor

The Community Lead at JETSET Pilates is a vital role responsible for fostering a strong sense of community within the studio with an emphasis on enhancing the overall client experience and consistency in service delivery. Reporting directly to the General Manager, the Community Lead will oversee a team of Studio Leads while actively participating in the day-to-day operations of the studio. This dynamic role requires a combination of leadership, client care, sales, networking and hands-on engagement in front of the house functions. The Community Lead plays a pivotal role in client retention, new client experience, and local marketing initiatives to promote JETSET Pilates in the community.

Duties and Responsibilities

Provide training, guidance, support, and feedback to Studio Leads to ensure a cohesive and high-performing team. This includes onboarding new Studio Leads and conducting training sessions with the General Manager (GM) when necessary.
Perform studio lead duties, including but not limited to managing Mindbody and AXLE, answering phones, responding to emails, and processing sales. They will also assist in opening and closing duties. Address client questions, concerns, and feedback promptly and professionally.
Facilitate new client processes, collaborating with Studio Leads to welcome and integrate newcomers into the JETSET community.
- Collaborate with the GM to implement strategies for increasing brand awareness. Develop and support local marketing initiatives to attract new clients and elevate the studio's presence in the community. Promote JETSET in the community through 3-4 tabling or local events each month
- Periodically review Net Promoter Scores and take action on detractor feedback.
The community lead will assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.