Kitchen Design- Installation Services Sales Specialist
At a glance
Mid-level Account Executive role at JDI. Sydney · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Guide kitchen customers from initial consultation through estimates, agreements, and installation coordination
- Increase sales through customer engagement, suggestive selling, product guidance, and follow-up
- Coordinate with project teams to connect customers and installation professionals throughout each project
- Maintain customer relationships, resolve complaints, and encourage repeat business
- Record every sales interaction in the company CRM and keep those records current
What you bring
- A solid background in sales and customer service, with kitchen products and trends as a strong interest
- A valid driver’s license and willingness to visit customer sites
- Confidence using Microsoft Office and learning additional software
- Strong written and spoken communication, with bilingual ability considered an asset
- The organization to manage multiple projects, deadlines, and sales goals independently
Who this fits
You’ll suit a customer-facing sales role that combines kitchen knowledge, quoting, relationship management, and installation coordination. You need to travel to customer locations and work with limited supervision. The role also suits someone comfortable handling complaints, managing several active projects, and collaborating with project coordinators.
From the employer
The Installation Sales Specialist role is ideal for someone who enjoys working directly with customers, building relationships, and guiding projects from initial conversation through to installation.
As a key point of contact for kitchen projects, you will combine sales expertise with product and installation knowledge to help customers confidently bring their kitchen plans to life. You’ll play an important role in delivering a positive instore customer experience while supporting sales growth through consultation, quoting, and follow up. A competitive base salary and commission structure reward engagement, initiative, and results.
- Drive sales to meet targets through engagement of customers, suggestive selling, and sharing product knowledge.
- Clarify and understand customers’ needs and take them to the best solution(s) for their projects.
- Provide the customer with an exceptional experience.
- Prepare estimates and negotiate installation service agreements.
- Work with project coordinators to align projects between installation service professionals and customers.
- Build new business relationships with customers that will result in repeat business.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Document all sales activities in company CRM (Customer Relationship Management) system and keep current.
- Take initiative and confidently direct customer interactions.
- Stay updated about latest products trends and market conditions.
- Demonstrate high standards of safety and customer service.
- A strong foundation in Sales and customer service.
- Problem solver who can work with minimal supervision.
- Excellent communication and team player.
- Organized, can manage multiple projects, meet deadlines and sales objectives.
- Microsoft Office skills and willingness to learn new software programs.
- Able to travel to customer sites, a valid driver’s license is required.
- Knowledge and passion for kitchens, kitchen trends and kitchen products.
- A knowledge of building materials, and the construction process would be considered an asset.
- Strong verbal and written communication (bilingual would be considered an asset).
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