Sales Operations Specialist
At a glance
Mid-level Revenue & Sales Operations role at Jci. Windsor-Queensland-Australia · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Improve sales processes, document workflows, and help field teams adopt standardized procedures
- Check Salesforce records, launch data-cleansing work, and uphold governance requirements
- Build dashboards, reports, and PowerBI views covering capacity, pipeline health, utilization, and field efficiency
- Support deal reviews, forecasting meetings, and performance check-ins with sales reporting and insights
- Spot operational bottlenecks and propose scalable ways to raise productivity and effectiveness
What you bring
- Two to three years in sales operations or sales analytics
- Hands-on CRM experience, preferably with Salesforce.com, plus Excel, PowerPoint, and PowerBI proficiency
- Working knowledge of end-to-end sales operations, GTM strategy, capacity planning, and pipeline management
- Strong analytical, detail-focused, process-oriented, communication, and stakeholder engagement skills
Who this fits
This role suits a process-driven sales operations professional who can improve systems, protect data quality, and turn reporting into useful sales support. You’ll work with the Sales Operations Manager, sales leaders, and operations teams in a permanent full-time position based in Windsor, Brisbane. Salesforce certification is preferred rather than required.
From the employer
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
About this opportunity:
Global company with strong systems and support
Permanent full-time opportunity
Attractive Remuneration package
Career planning and opportunities
Location: Windsor (Brisbane
Join us in shaping the engine behind high-performing sales teams.
Are you passionate about driving operational efficiency and enabling sales success through process mastery? We’re looking for a Sales Operations Specialist who thrives on structure, precision, and continuous improvement to support our Pacific sales function in achieving its ambitious goals.
What You’ll Be Responsible For:
As a key partner to the Sales Operations Manager and Sales Leaders, you’ll be the go-to expert for sales process optimization, data integrity, and operational cadence. Your mission: to streamline workflows, enhance reporting accuracy, and ensure our sales systems and tools are working smarter—not harder.
Core Responsibilities:
Sales Process Management: Maintain and improve sales processes aligned with GTM policies. Document workflows, standardize procedures, and drive adoption across the field.
Data Integrity & Governance: Monitor Salesforce data quality, initiate cleanse motions, and ensure compliance with data governance policies.
Reporting & Analytics: Build and maintain dashboards, reports, and PowerBI visualizations to support sales capacity planning, pipeline health, utilization, and field efficiency.
Salesforce Championing: Promote best practices in Salesforce usage, drive seller-level granularity, and ensure SFDC remains the single source of truth for pipeline and performance.
Cross-Functional Collaboration: Work closely with operations teams to align on standardized processes and support onboarding/offboarding workflows.
Sales Cadence Support: Enable sales leaders with reporting and insights for major deal reviews, forecasting sessions, and performance check-ins.
Process Improvement: Analyze operational bottlenecks and recommend scalable solutions to improve productivity and effectiveness.
What You Bring:
2–3 years of experience in Sales Operations or Sales Analytics
Strong understanding of end-to-end sales operations processes
Proven experience with CRM platforms (preferably Salesforce.com)
Salesforce certification (preferred but not required)
Proficiency in Excel, PowerPoint, and PowerBI
Experience with GTM strategy, sales capacity planning, and pipeline management
Detail-oriented, analytical, and process-driven mindset
Excellent communication and stakeholder engagement skills
Self-starter with a collaborative spirit and a bias for action
How to Apply
Click on the APPLY button to submit your application in confidence.
JCI’s Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
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