Field Solutions Specialist
At a glance
Mid-level Solutions & Sales Engineering role at IS International Services. Remote, United States.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Coordinate Manufacturing and Sustaining Engineering to solve BESS, battery, converter, controls, IoT, computing, data, and network issues
- Identify technical problems, build solutions, and help put those fixes into the field
- Work with relevant stakeholders to prioritize regional issues, protect timelines, control costs, and limit project impact
- Use regional project-issue metrics to recommend process improvements and report performance
- Support engineering-system commissioning and installation coordination, including battery energy storage systems
What you bring
- A Bachelor of Science in Engineering is required for this role
- Bring at least five years across BESS design plus computer, electrical, and systems engineering
- Have at least three years as a Staff or Systems Engineer and three years in field support
- Show experience resolving complex emergent problems, applying quality programs, and working with codes such as NFPA
- Use Word, Excel, PowerPoint, and Outlook, with clear communication for internal and external audiences
Who this fits
You’ll suit an individual-contributor role that connects Manufacturing and Sustaining Engineering while taking ownership of field problems. The work is remote within the United States and calls for collaborative, self-directed execution in an informally structured environment. You’ll need to manage time-sensitive work against budget, schedule, and stakeholder expectations.
From the employer
The Field Solutions Specialist will contribute to the resolution of technical problems and implementation of field solutions through cross-functional coordination. This role requires coordinating across company organizational boundaries, serving as an individual contributor and liaison between Manufacturing and Sustaining Engineering to develop solutions to system and equipment level issues, including BESS hardware, software, and information systems, batteries, power converters, controls software, IoT and core computing devices, data collection, and network components.
Responsibilities
The Field Solutions Specialist will:
- Provide technical contributions through problem identification, solution development, and field implementation.
- Communicate proactively with all involved personnel to provide support, identify problems, create solutions, and implement efficiency improvements.
- Prioritize and resolve issues through coordination with relevant stakeholders for adherence to timelines and cost-effective solutions to minimize project impact in the region.
- Suggest and support execution of process improvement recommendations in the region or group based on metric data.
- Develop, analyze, and report metrics for project issues in the region.
Requirements
The hiring team values the following training and experience:
- Bachelor of Science in Engineering required.
- Minimum of 5+ years of experience with BESS design, computer, electrical, and system engineering.
- Minimum of 3+ years of experience as a Staff or Systems Engineer required.
- Minimum of 3+ years of field or field support experience required.
- Experience driving complex emergent issues to their resolution.
- Experience with quality programs, such as ISO 9000.
- Experience commissioning and coordinating the installation of engineering systems, such as a battery energy storage system.
- Experience navigating various engineering codes and standards, such as NFPA and others.
- Support connecting engineering requirements to business requirements.
- Knowledge of product lifecycle and product innovation.
- Knowledge of Agile, Waterfall, and other project management methodologies.
- Proven success on challenging projects where you made key contributions while demonstrating ownership, creativity, and initiative.
- Ability to manage time-sensitive deliverables and deliver them on budget, on time, and to the satisfaction of the relevant stakeholder.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively to internal and external audiences.
- Solid skills on MS Word, Excel, PowerPoint, and Outlook.
- Desire to learn new skills, business applications, and equipment platforms.
- Effective in a collaborative yet informally structured work environment, with a desire to take responsibility and initiative.
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