Manager - Partnership Development & Marketing
Delhi Manager General Marketing
Mid-level General Marketing role at International SOS. Delhi.
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- You'll source and onboard premium partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences
- You'll manage partner relationships, delivery commitments, performance reviews, and improvements with client and internal teams
- You'll negotiate terms, complete onboarding, and track agreement renewals with legal, finance, and compliance
- You'll create and launch exclusive cardmember benefits, then monitor feedback, usage, satisfaction, and NPS
- You'll report on KPIs, redemptions, costs, sentiment, and ROI, turning results into recommendations
What you bring
- Bring strong commercial judgment, negotiation ability, and senior partner relationship experience
- Understand premium consumer behavior and the luxury ecosystem
- Hold a bachelor's degree in business, marketing, hospitality, or a related field
- Offer ten to fifteen years in alliances, partnerships, loyalty, luxury, premium experience, or hospitality and travel
- Communicate effectively in spoken and written English, with premium card portfolio exposure desirable
Who this fits
You'll suit a customer-first professional with a premium service mindset, strong ownership, creative thinking, and comfort in a fast-moving, high-touch environment. The role is based in Delhi, India, and includes occasional travel. You should be able to manage stakeholders, projects, and multiple priorities while moving between strategic planning and hands-on execution.
From the employer
Overall Purpose of The Job
To build and manage a strategic portfolio of premium partnerships across luxury, lifestyle, travel, and experiential sectors that deliver differentiated benefits and bespoke experiences for high-net-worth cardmembers — driving customer satisfaction while ensuring commercial efficiency and seamless execution across internal and external stakeholders.Key RESPONSIBILITIES
Partnership Strategy & Development · Identify, evaluate, and onboard high‑value partners across travel, luxury retail, lifestyle, wellness, dining, events, and experiences aligned to premium customer expectations. · Build a long‑term partnership roadmap that enhances the premium proposition and strengthens Aspire's collaborative model with key clients. · Conduct periodic market scans and benchmarking to ensure the portfolio remains ahead of competitive offerings. Relationship & Account Management · Serve as the primary point of contact for key partners, ensuring delivery of partnership commitments, performance reviews, and optimization. · Collaborate closely with client partnership teams to co-create unique offerings for premium cardmember segments. · Manage stakeholder relationships with internal teams including Concierge Operations, Marketing, and Finance. Commercial Negotiations & Contracting · Lead commercial discussions, negotiate partner terms, and finalize agreements/end-to-end onboarding. · Coordinate with legal, finance, and internal compliance teams to ensure all agreements meet internal and external regulations. · Track renewals, extensions, and amendments for all active partnerships. Premium Product & Experience Development · Conceptualize and deploy bespoke experiences, special access programs, and differentiated privileges for premium cardmembers. · Work closely with Marketing and Service Delivery teams to ensure successful promotion, launch, and execution of partner-led experiences. · Track utilization, customer feedback, and impact on customer satisfaction and NPS Performance Monitoring & Reporting · Monitor partnership KPIs, redemption trends, usage patterns, costs, and customer sentiment to optimize offerings. · Present periodic performance dashboards and strategic recommendations to senior leadership and Amex stakeholders. · Evaluate ROI and ensure commercial efficiency in partnership programs. Cross-Functional Collaboration · Work with Concierge Operations to ensure partner benefits are understood, implemented, and delivered flawlessly. · Support Marketing teams in communication plans, campaigns, launch collaterals, and digital content for partner offers. · Coordinate with Finance on partner payments, invoicing, and reconciliation. Key Attributes · Customer-first approach with a premium service mindset. · High level of ownership, responsiveness, and accountability. · Creative thinking with the ability to conceptualize unique experiences. · Strong ethical grounding and professionalism. · Ability to thrive in a fast-paced, high-touch environment.Job Profile
Requirements- Strong commercial acumen with excellent negotiation skills.
- Ability to build and maintain high-level partner relationships.
- Deep understanding of premium consumer behaviour and luxury ecosystem.
- Exceptional communication, presentation, and stakeholder management capabilities.
- Strong project management and multi-tasking abilities.
· Occasional travel is needed.
Essential Job Duties and Responsibilities:
Description:
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