Client Success Specialist
At a glance
Mid-level Customer Success role at International SOS. Milan.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Keep current on digital product changes and roadmaps so clients receive informed support
- Increase use of digital services through client training that supports retention and growth
- Handle client questions, help implement digital products, and support account discussions
- Collect customer input, coordinate data checks, and prepare status updates for stakeholders
What you bring
- Customer support experience from professional services or an international B2B setting
- Fluency in Italian and English, with other European languages welcomed
- A completed degree or an equivalent qualification
Who this fits
This role suits a structured, proactive problem solver who takes ownership, sets priorities, and works well with others. You’ll work in a customer-facing position based in Milan on a fixed-term contract lasting twelve months. Applications should be submitted in English.
From the employer
We are looking for a Client Success Specialist to join our international team.
In this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions.
Contract: Fixed-term, 12 months
Location: Milan
Salary: 34 K - 37.5 K gross per year
International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.
Key responsibilities
- Position yourself as an expert in our digital products and services by continuously maintaining up-to-date knowledge of product developments and roadmaps, ensuring the highest level of service for our clients
- Drive the adoption of digital products and services, e.g. through client training to support customer retention and growth
- Support clients with various requests and inquiries concerning our digital products and services
- Assist with the implementation of digital products for our clients
- Support the Account Management and Business Development teams in client discussions
- Gather customer feedback to contribute to continuous product improvement
- Coordinate data accuracy reviews with clients
- Prepare regular status reports for internal and external stakeholders
About you
- You have experience in customer support within a professional services or international B2B environment
- You work in a quality- and customer-oriented as well as structured manner, know how to set priorities, and take initiative proactively
- You are characterised by an independet, structured, and solution-oriented working style, combined with a hands-on mentality, and you are a strong team player
- You are fluent in Italian and English, additional European languages are an advantage
- You have successfully completed a degree or have a comparable qualification
Benefits
- Comprehensive benefits package
- Flexible working environment
- An opportunity to thrive in an international environment
- Meaningful work with a global impact
- Warm, supportive, and open company culture
Please submit your application in English.
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