Account Manager (m / f / d)
Milan Manager Account Management
At a glance
Mid-level Account Management role at International SOS. Milan.
Pay not stated
RoleAccount Management
SeniorityManager
LocationMilan
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Grow an assigned client portfolio by securing renewals and increasing use of medical and security services
- Find and convert cross-sell and upsell opportunities across the available products and services
- Build commercial proposals, shape pricing, and negotiate agreements directly with clients
- Coordinate with Sales Support and Marketing on renewals, account reviews, and accurate client reporting
- Handle complaints, improve service quality, and help develop cross-border opportunities with regional colleagues
What you bring
- You have account management and sales experience in professional services or international B2B settings
- You can manage multiple client relationships while staying organized, proactive, and focused on customer needs
- You bring relationship management, negotiation, and consultative selling skills that uncover growth
- A university degree or equivalent qualification is required
- Fluent Italian and English, plus strong written and spoken communication, are required
Who this fits
This role suits a customer-facing account manager who can retain clients, expand existing relationships, and negotiate commercial agreements. You will work across regions and with Sales Support and Marketing, while managing several client relationships at once. The position is based in Milan, and applications must be submitted in English.
From the employer
We are looking for a Account Manager (m/f/d) to join our international team. In this customer-facing role, you will act as a trusted partner to our clients, particularly in supporting digital solutions and related services, ensuring outstanding service delivery and driving client satisfaction. You will play a key role in managing client relationships, resolving requests and supporting product adoption concerning digital solutions, and collaborating cross-functionally to deliver best-in-class solutions. International SOS is the world’s leading medical and security services company with over 13,000 employees working in 1,200 locations in 90 countries. Established 40 years ago, we have become the market leader for an extensive client base of Fortune 500 companies, NGO’s and governments around the world. Location: Milan Salary: 40 - 48k yearly gross salary included non compete allowance + 1 month salary commission Contract: Permanent
Key Responsilities
- Manage and grow an existing portfolio of clients, ensuring contract renewals and increasing the utilization of our medical and security services.
- Identify and drive cross-selling and upselling opportunities across our portfolio of products and services.
- Prepare commercial proposals, develop pricing solutions, and lead contract negotiations with clients.
- Work closely with the Sales Support and Marketing teams to ensure an efficient renewal process, regular account reviews, and accurate client reporting.
- Investigate and resolve customer complaints while implementing measures to maintain and improve service quality.
- Support the development of cross-border business opportunities through proactive collaboration with colleagues and clients across different regions.
About you
- Experience in Account Management and sales within a professional services or international B2B environment.
- Highly customer-oriented, well-organized, and proactive, with the ability to prioritize effectively and manage multiple client relationships simultaneously.
- Strong relationship-building, negotiation, and consultative selling skills, with the ability to identify and convert growth opportunities.
- University degree or equivalent qualification.
- Fluent in Italian and English, with excellent written and verbal communication skills.
Benefits
- Comprehensive benefits package
- Flexible working environment
- An opportunity to thrive in an international environment
- Meaningful work with a global impact
- Warm, supportive, and open company culture
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