Creative Operations Manager (12-Month Fixed Term Contract)
At a glance
Manager-level Creative role at Inspired Thinking Group (ITG). London · contract · no salary stated · we estimate £50,000–£66,875.
Inspired Thinking Group (ITG) has not published a salary for this role. The figure below is our estimate, not theirs.
growthroles summary, based on the employer's posting.
What you'll do
- Run marketing and creative projects from brief to launch, keeping delivery within agreed timelines, budgets and quality standards
- Build project schedules and status updates, then address risks, blockers and dependencies before they disrupt delivery
- Align internal teams, suppliers and agency partners around project milestones and keep creative workflows moving
- Check campaign materials for accuracy, brand alignment and suitability across customer-facing channels
- Track supplier performance and budgets, communicate project progress, and improve delivery processes
What you bring
- You have strong project planning skills and can juggle several priorities and deadlines at once
- You bring experience managing budgets and commercial considerations
- You have used project tools, delivery schedules and reporting to coordinate work
- You understand campaign delivery across digital, POS, print or another listed channel
Who this fits
This manager-level contract suits someone who enjoys coordinating creative delivery across teams and external partners. The role is based on-site in London and runs for twelve months.
From the employer
This role is vital in ensuring the successful delivery of marketing and creative activity across M&S. Working across multiple campaigns and projects simultaneously, you will be responsible for coordinating timelines, stakeholders, suppliers, budgets and delivery plans to ensure work moves efficiently from brief through to implementation.
Acting as the operational link between Marketing, Creative, Production and external partners, you will provide project management expertise, delivery oversight and proactive issue resolution to ensure campaigns are delivered on time, on budget and to the highest quality standards. It's a fast-paced role where organisation, collaboration and attention to detail make a real difference every day.
Key Responsibilities:
- Manage the end-to-end delivery of marketing and creative projects, ensuring campaigns are delivered on time, within budget and to agreed quality standards.
- Develop and maintain project plans, critical paths, timelines and status reporting, proactively managing risks, issues and dependencies.
- Coordinate cross-functional teams, suppliers and agency partners to ensure activity remains aligned and delivery milestones are achieved.
- Support the efficient running of creative workflows, maintaining project timelines, governance processes and meeting agendas.
- Ensure campaign assets are delivered accurately, meet brand standards and are fit for purpose across all channels.
- Provide clear communication and reporting to stakeholders, maintaining visibility of project status, priorities and delivery risks.
- Support supplier performance management and budget tracking to ensure value, quality and service expectations are met.
- Contribute to continuous improvement initiatives that optimise project delivery, ways of working and operational effectiveness.
Key Relationships:
- Brand Marketing, Creative, Art Direction, Design, Copy, Shoot Production, Instore Marketing, Digital Channels, VM, Programme Management.
- Strong working relationships with Agency partners, Print and production partners.
Requirements
- Strong project management and organisational skills.
- Ability to manage multiple projects, priorities and deadlines simultaneously.
- Excellent stakeholder management and relationship-building capability.
- Strong communication, coordination and influencing skills.
- Effective planning, problem-solving and risk-management capability.
- Commercial awareness and budget-management experience.
- Highly proactive, solutions-focused and resilient under pressure.
- Strong attention to detail combined with a focus on delivery outcomes.
- Experience using project management tools, critical paths and delivery reporting.
- Understanding of marketing campaign delivery across digital, POS, print, VM, OOH and other customer-facing channels.
- Continuous improvement mindset with a focus on operational excellence.
- Collaborative approach with the ability to work effectively across diverse teams.
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