Key Account Manager
At a glance
Mid-level Account Management role at Ingrammicro. Kolkata · full-time.
Pay not stated
growthroles summary, based on the employer's posting.
What you'll do
- Manage assigned customer accounts, deepen stakeholder relationships, and create plans for account growth
- Pursue cross-sell, upsell, and new-customer opportunities through the full sales process to closed orders
- Recommend IT products and solutions, then lead presentations, demonstrations, proposals, and commercial discussions
- Work with partners, vendors, and internal teams to resolve issues and coordinate delivery and post-sales support
- Maintain CRM opportunities, sales forecasts, account reports, and pipeline health while acting on performance gaps
What you bring
- A bachelor's degree in business, commerce, engineering, information technology, or a related discipline
- B2B account management and sales experience with strong negotiation, presentation, and stakeholder skills
- Working knowledge of IT distribution and channel sales, plus consultative solution-selling ability
- Proficiency with Microsoft Excel, PowerPoint, CRM platforms, and sales reporting tools
Who this fits
This role suits a customer-facing sales professional who can manage several accounts, build relationships with decision-makers, and pursue revenue growth. You should be comfortable coordinating Sales, Product Management, Pre-Sales, Operations, Marketing, Finance, channel partners, and vendors. The role is based in Kolkata, India.
From the employer
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart
Job Summary
We are seeking a results-oriented Account Manager - Sales to manage and grow customer accounts, drive revenue, and build long-term business relationships within the IT Distribution ecosystem. The role involves managing existing customers, identifying new business opportunities, driving solution sales, and collaborating with internal teams, channel partners, and technology vendors to achieve business objectives.
The ideal candidate should possess strong account management skills, a customer-centric approach, and the ability to drive revenue growth through consultative selling and strategic relationship management.
Key Responsibilities
Account Management
Manage and develop relationships with assigned customer accounts.
Build strong engagement with key decision-makers and stakeholders.
Serve as the primary point of contact for customers and ensure a high level of customer satisfaction.
Develop account plans and growth strategies to maximize business opportunities.
Sales & Business Development
Achieve assigned sales, revenue, and gross margin targets.
Identify opportunities for cross-selling and upselling within existing accounts.
Acquire new customers and expand business within target markets.
Drive the complete sales cycle from opportunity generation to order closure.
Customer Engagement
Conduct regular customer meetings and business reviews.
Understand customer business needs and recommend appropriate technology solutions.
Build strong customer relationships to ensure retention and long-term growth.
Address customer concerns and coordinate internal resources for timely resolution.
Solution Selling
Promote and position the company's IT products, solutions, and services.
Work closely with Product Managers and Pre-Sales teams to develop customer-centric solutions.
Deliver presentations, product demonstrations, and business proposals.
Support customers through technical and commercial discussions.
Channel & Vendor Collaboration
Work closely with channel partners, system integrators, and resellers to drive business growth.
Collaborate with OEMs and technology vendors to identify business opportunities and leverage vendor programs.
Participate in joint customer engagements and business planning initiatives.
Pipeline & Forecast Management
Maintain a healthy sales pipeline and consistently generate new opportunities.
Track and manage opportunities through CRM systems.
Prepare accurate sales forecasts and periodic business reports.
Monitor account performance and implement corrective actions where required.
Market Intelligence
Stay updated on technology trends, competitor activities, and market developments.
Gather customer feedback and market insights to support business growth strategies.
Identify emerging opportunities within the assigned territory or customer base.
Cross-Functional Coordination
Collaborate with Sales, Product Management, Pre-Sales, Operations, Marketing, and Finance teams.
Ensure smooth order processing, delivery coordination, and post-sales support.
Drive customer satisfaction through effective internal and external stakeholder management.
Desired Skills & Competencies
Strong Account Management and B2B Sales skills.
Excellent relationship-building and stakeholder management abilities.
Strong communication, negotiation, and presentation skills.
Consultative and solution-selling approach.
Customer-focused mindset with strong commercial acumen.
Ability to manage multiple accounts and priorities effectively.
Strong analytical and problem-solving skills.
Good understanding of the IT Distribution and Channel Sales ecosystem.
Proficiency in Microsoft Excel, PowerPoint, CRM, and sales reporting tools.
Educational Qualifications
Bachelor's Degree in Business, Commerce, Engineering, Information Technology, or related field.
MBA preferred.
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