Junior Implementation Manager - US
At a glance
Entry-level Solutions & Sales Engineering role at Inforcer. Tampa.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Plan and co-host webinars that teach clients about the inforcer platform and related topics
- Arrange classroom training, then support the implementation team during client-facing delivery
- Help run multiple implementations by coordinating project timelines and client communications
- Keep platform documentation, training videos, and LMS materials accurate and accessible
- Use technical knowledge to troubleshoot implementation issues and help improve onboarding processes
What you bring
- Previous general administration experience is required for this role
- You can organize busy implementation schedules while meeting deadlines and maintaining close attention to detail
- Strong project coordination and client communication skills are needed to manage implementation work
- You can maintain technical processes and documentation, with Microsoft stack knowledge preferred
Who this fits
This junior role suits a proactive, highly organized self-starter who wants to build experience in technology implementation, client training, and project coordination. You’ll work directly with clients and may also support product support tickets. The role is based in Tampa, United States.
From the employer
About Us
inforcer is one of the fastest growing technology organisations in the world and a leading provider of cutting-edge cybersecurity and AI solutions to support to the SMB market. We provide MSPs (Managed Service Providers) with the fundamental technology they need to manage and secure Microsoft 365 at scale and deliver AI services. Our mission is to be inforced in every MSP!
About the Role
We are seeking a talented and motivated Junior Implementation Manager to join our team. In this role, you will be responsible for supporting the onboarding of new MSP partners, organising webinars and classroom training sessions, and maintain valuable documentation. The ideal candidate will have a strong background in managing project timelines and ensuring high levels of client satisfaction. The successful candidate will be a proactive communicator, detail-oriented, and keen to develop their skills and experience in technology implementation. If this sound like you, we’d love to hear from you.
What you’ll be doing
Webinars: Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics.
Classroom sessions: Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions
Implementation: Support the delivery of multiple implementation sessions, managing the project and client communications.
Documentation: Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform.
Learning Management System (LMS): Support in maintaining the customer facing LMS platform, keeping content current and accessible for partners.
Technical Expertise: Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900. May also help from time to time on the Product Support team with client tickets.
Client Engagement: Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements.
Client Satisfaction: Ensure client satisfaction throughout the implementation process and upon its completion
Process Improvement: Help drive improvements to onboarding processes and the overall client experience.
What We Can Offer You
Steep Learning curve: We believe people leave organisations when learning stops. We promise a steep and continuous learning curve to both challenge and develop our people. You are responsible for your own learning, but you’ll be surrounded by exceptional people and strong enablement, if you choose to lean into it, in an environment where it’s safe to make mistakes, try new things, and improve.
Real impact: We operate in a high-trust and autonomous environment where you can make a real impact and difference in your role and across the company.
Transparency and Honesty: We believe honest and clear communication creates a highly collaborative culture. It gives you the “why” we make decisions and allows you to effectively make your own. We won’t pull the wool over your eyes, we are a fast-growing start-up that comes with its own unique challenges, but we all work hard to solve them, together, as a team.
A+ Global Team: Our people power every part of our business, and we look for individuals who bring genuine passion to their role and operate at their very best. A-players thrive when surrounded by other A-players. Our level of growth and rate of change can be hard work and challenging, but you’ll be surrounded with exceptional people that are always happy to help.
Regular Team Socials: We celebrate our team, our milestones, promotions and achievements with social events every month.
Employee Recognition: Programs to recognise and reward our top contributors for their achievements and efforts. We live our company values every day and reward those people who embody them.
Skills We Need for This Role
Some experience as an Implementation Manager or project management would be advantageous
Strong project management and client communication skills
Previous experience in general administration is essential
High levels of organisation. Able to organise and plan busy implementation schedules
Proactive approach to problem-solving and continuous improvement
Experience contributing to video and educational content would be valuable
Strong ability to maintain technical documentation and process
Ability to thrive in a fast-paced, collaborative environment
Self-starter with the ability to make an impact quickly and drive self-accountability
Ability to meet deadlines, and maintain high attention to detail
Technical expertise—particularly within the Microsoft stack—is preferred but not required
inforcer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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