Account Executive
At a glance
Mid-level Account Executive role at Infobip. Hanoi · full-time.
Pay not stated
Growth Roles summary, based on the employer's posting.
What you'll do
- Sell assigned products to target accounts across the designated regional territory, directly or through partners
- Create solution proposals, present the value case, and negotiate commercial terms through contract close
- Plan account strategy, resource use, and forecasts while keeping opportunity progress current in the CRM
- Guide new clients through their first year, including retention, cross-sell, upsell, and acquisition activity
- Build trusted relationships, protect account health, and coordinate internally on new business wins
What you bring
- At least five years of relevant sales experience, with a record of meeting or surpassing targets and documented commission earnings
- Background selling software or technology, preferably with SaaS experience
- Ability to reach stakeholders throughout an account, including C-suite executives
- Knowledge of CPaaS or communications, or the ability to develop strong expertise in that domain
- Strong communication, negotiation, closing, interpersonal, and detail-management skills
Who this fits
You’ll suit a complex, non-routine enterprise sales role that combines independent ownership with close teamwork. The position is an individual contributor reporting to a Chapter Lead, based in Hanoi on a hybrid arrangement. Experience selling to enterprise clients in the region and familiarity with CRM tools such as Salesforce would help.
From the employer
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.


What This Role Is All About
The Account Executive is an individual contributor role in regional structure with direct reporting line towards Chapter Lead. The main goal for this role is to identify new business opportunities with current leads/clients and prospective new key clients which are provided against a focus target list. Account executive sells Infobip’s product/service offering to its high touch clients in the designated area and proactively recommend solutions to our clients. They are responsible for keeping the CRM system up to date with the information on the progress with each prospect or the client. Account Executives should work closely with relevant stakeholders internally to ensure acquisition of new business and logos
What You'll Do
- Sells a subset of product or services directly or via partners to a customers base (provided target account list) in designated geographical territory (Tier 1 (B) in region).
- Develop solution proposals encompassing all aspects of the application.
- Manage sales through forecasting, account resource allocation, account strategy, and planning.
- Participate in the development, presentation and sales of a value proposition.
- Negotiate pricing and contractual agreement to close the sale.
- Support end-to-end client relationship for the first 12 rolling months (including NRR, cross-sell, upsell & acquisitions).
- Maintain a mature approach to account acquisitions for the duration of first 12 months following the service acquisition.
- Build and maintain strong client relationships and serve as a trusted partner to your clients maintain account health
- As a Leading contributor individually and as a team member, provide direction and mentoring to others.
- Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization
What Makes You a Strong Fit
- Minimum 5 years of applicable experience in sales
- Proven track record of consistently meeting or exceeding sales targets with documented commission earnings
- Experience in software or technology sales (SaaS experience strongly preferred)
- Ability to penetrate accounts and engage stakeholders at all levels, including C-suite executives
- Strong knowledge of the CPaaS/communications industry or a demonstrated ability to quickly develop deep domain expertise
- Excellent communication, negotiation, and closing skills with prospects and customers
- Strong interpersonal skills with the ability to work independently and collaboratively with a high degree of professionalism and attention to detail
Nice to Have Qualifications
- Knowledge of Infobip's product portfolio and/or competitor landscape
- Experience selling to enterprise-level clients within the designated region
- Familiarity with CRM tools (e.g., Salesforce)
- Existing network within the target industry or geographical territory
- Experience working in a fast-paced, high-growth technology company
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.




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