Key Account Agent (contract position)

inDrive Open · verified Sep 25, 2026

Hybrid Karachi Full-time Mid-level Account Management

At a glance

Mid-level Account Management role at inDrive. Karachi · full-time.

Pay not stated

RoleAccount Management

SeniorityMid-level

LocationKarachi

WorkplaceHybrid

EmploymentFull-time

PostedFeb 16, 2026 · 7mo ago

Role brief

Growth Roles summary, based on the employer's posting.

What you'll do

Call business clients each day with support and operational help for inDrive Couriers services
Manage key accounts and build lasting client relationships that support satisfaction and retention
Meet clients regularly to learn needs, collect feedback, share updates, and find collaboration opportunities
Record and review client feedback to identify ways to improve service quality
Resolve client inquiries, incidents, and incoming requests with timely, professional support

What you bring

One to three years in account management or a related area
Strong communication and negotiation abilities, with fluency in Urdu and English
Working proficiency with Google Sheets and strong knowledge of the local market
Ability to work independently while handling several priorities in a fast-moving environment

Who this fits

You will suit a mid-level account management role centered on business-client support, relationship building, and issue resolution. The position is contract-based and hybrid, with the stated location in Karachi and eligibility for candidates based in Lahore, Karachi, or Islamabad. You need to communicate in both Urdu and English.

From the employer

We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.

Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
Collect, document, and analyze client feedback to help improve service quality
Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
Handle incoming calls and requests from business clients in a professional and solution-oriented manner

1–3 years of experience in account management or a related field
Strong negotiation and communication skills
Proficiency in Google Sheets
Excellent knowledge of the local market
Ability to work independently and manage multiple priorities in a fast-paced environment
Based in Lahore, Karachi, or Islamabad
Fluency in Urdu and English