Customer Growth Specialist
Remote Minneapolis Contract Mid-level Growth Marketing
At a glance
Mid-level Growth Marketing role at In Tandem. Remote, United States · contract.
Pay not stated Growth Marketing salary
RoleGrowth Marketing
SeniorityMid-level
LocationMinneapolis
WorkplaceRemote
EmploymentContract
PostedSep 16, 2026 · 6d ago
Role brief
Growth Roles summary, based on the employer's posting.
What you'll do
- Reach parents through calls, emails, and campaigns to activate accounts, convert subscriptions, and recover renewals
- Guide users through setup, explain platform value, and help them move confidently toward subscription
- Log customer conversations, results, objections, and account changes in internal systems
- Test scripts, email sequences, call approaches, audience groups, offers, and outreach workflows
- Share customer patterns and work with other teams to improve conversion across the customer journey
What you bring
- You build trust quickly through confident, empathetic communication
- You can manage a high volume of outbound calls and work toward measurable goals
- You stay organized, follow through reliably, and pay close attention to detail
- You adapt well in a fast-moving setting while balancing persistence with compassion and professionalism
- You are curious and collaborative, with an interest in testing better processes
Who this fits
You’ll suit this role if outbound work, performance measures, and customer growth energize you. You should be comfortable supporting parents during sensitive family-related conversations and trying new engagement approaches. The role is remote in Minneapolis and begins as a six-month contractor position, with possible consideration for permanent full-time employment afterward.
From the employer
At In Tandem, we build technology that helps families manage everyday routines and navigate life’s biggest transitions. Through our four brands—OurFamilyWizard, Cozi, FamilyWall, and Custody Navigator—we help families stay organized, communicate well, and foster healthy childhoods.
We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments.
If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter.
This position is structured as a 6-month contract-to-hire opportunity, with compensation ranging from $17-22/hour depending on experience and qualifications. Successful candidates may be considered for a full-time permanent role at the end of the contract period.
As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard.
This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform.
You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value.
This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience.
We believe technology should strengthen relationships and make daily coordination less complicated. Everything we create is designed to lighten the mental load, reduce conflict, and support families through big and small moments.
If you want your work to make a real difference in the daily lives of parents and kids, In Tandem is the place where your impact will truly matter.
This position is structured as a 6-month contract-to-hire opportunity, with compensation ranging from $17-22/hour depending on experience and qualifications. Successful candidates may be considered for a full-time permanent role at the end of the contract period.
As a Customer Growth Specialist on our Outbound Conversion & Retention team, you will help more families successfully access, adopt, and continue using OurFamilyWizard.
This role sits at the intersection of consumer SaaS revenue, customer engagement, renewal recovery, and experimentation. You will connect directly with parents through outbound calls, emails, and other outreach channels to help them complete account setup, convert to paid subscriptions, renew after lapses, and get more value from the platform.
You will spend much of your time reaching out to customers and prospects at key moments in their journey, including parents who have not completed activation, users who started but did not subscribe, and customers who forgot or failed to renew. Your work will directly influence customer growth, retention, and lifetime value.
This is a great fit for someone who is energized by outbound activity, motivated by measurable goals, and comfortable testing new ways to improve conversion while maintaining a compassionate, professional customer experience.
- You will drive customer revenue through outbound calls, emails, and engagement campaigns focused on activation, subscription conversion, renewal recovery, and retention.
- You will help parents complete account setup, understand the value of OurFamilyWizard, and move through the subscription process with confidence.
- You will contact existing and recently lapsed customers to support renewals, recover missed payments or expired subscriptions, and encourage continued platform usage.
- You will maintain consistent outbound volume across calls, emails, and other customer engagement experiments.
- You will meet or exceed performance goals related to outbound activity, customer contact rates, conversion rates, renewal recovery, call quality, and customer experience.
- You will accurately document customer interactions, outcomes, objections, and account updates in internal systems.
- You will share customer insights, objections, and patterns with the broader team to improve messaging, targeting, process, and product experience.
- You will support ongoing experimentation by helping test new scripts, email sequences, call strategies, audience segments, offers, and outreach workflows.
- You will collaborate with Customer Support, Sales, Marketing, Product, and Operations to improve customer outcomes and increase conversion across the customer journey.
- A confident and empathetic communicator who can quickly build trust
- Comfortable handling a high volume of outbound calls daily
- Motivated by goals, performance metrics, and measurable impact
- Resilient, adaptable, and energized by a fast-paced environment
- Highly organized with strong follow-through and attention to detail
- Customer-focused and solutions-oriented, especially during sensitive family-related conversations
- Curious and collaborative, with an interest in improving processes and testing new approaches
- Able to balance persistence with compassion and professionalism
Not this one either?
Claude or ChatGPT reads the other 88,355 for you.
Get better matches →
