Technical Account Manager III
At a glance
Mid-level Account Management role at IGT, a Nevada Corporation. OR Statewide · $94,020–$110,880 base.
Growth Roles summary, based on the employer's posting.
What you'll do
- Act as the technical contact for assigned accounts and maintain relationships with customer technology stakeholders
- Learn each customer’s systems and IGT platforms so internal work stays aligned with account needs
- Coordinate incidents, follow escalations, and keep customers informed as issues progress
- Join customer meetings, surface risks, and help prepare accounts for upcoming changes
What you bring
- A computer science or information technology degree, or equivalent experience
- Substantial customer-facing technical experience in TAM, sales engineering, or systems engineering
- Strong knowledge of enterprise software, infrastructure, and IT operations
- Experience overseeing complex or large-scale customer environments
- Executive communication, organization, and leadership skills
Who this fits
You’ll suit a customer-facing technical coordination role that builds account relationships without performing hands-on delivery or routine support. Complex situations receive guidance from TAM 4/5 roles. The position is based across Oregon.
From the employer
IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.
Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.
Short Description
The Technical Account Manager (TAM) serves as a post-sales technical liaison for assigned customer accounts, supporting coordination, communication, and visibility across IGT teams. The TAM develops understanding of customer environments and ensures alignment between customer needs and internal execution. This role does not perform hands-on delivery or day-to-day support execution but supports orchestration activities.
Responsibilities
- Supports assigned customer accounts with coordination and communication
- Develops knowledge of IGT product platforms and customer environments
- Assists with incident coordination and escalation management
- Works under guidance of TAM 4/5 for complex scenarios
Customer Technical Ownership
- Serve as a technical liaison for assigned accounts
- Build relationships with customer technical contacts
- Maintain working knowledge of environments and systems
- Support communication and coordination activities
Proactive Engagement & Planning
- Participate in customer reviews and meetings
- Identify and escalate risks
- Assist in preparing customers for changes
Technical Coordination & Escalation
- Support issue resolution coordination
- Track incidents and communicate updates
- Assist in escalation handling
Success Measures
- Timely customer communication
- Effective incident coordination support
- Growth in technical competency
Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
• Significant experience in customer-facing technical roles (TAM, SE, Systems Engineering)
• Deep understanding of enterprise software, infrastructure, and IT operations
• Experience managing large-scale or complex customer environments
• Strong executive communication, organizational, and leadership skills
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve and to fostering an inclusive environment where all employees feel valued, respected, and engaged. IGT is an equal opportunity employer and provides equal employment opportunities without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We thank all applicants for their for applying; however, only those selected to interview will be contacted.
At IGT, we consider a wide range of factors in determining compensation, including skills, experience, education, and geographic location. These factors may result in variation in starting pay. The estimated starting compensation range for this role is $94,020 – $110,880 USD, based on a good-faith assessment at the time of posting. Actual compensation may vary. IGT complies with all applicable pay transparency and compensation laws and collective bargaining agreements, where applicable.
Base pay is one component of IGT’s total rewards program. Depending on the role, employees may be eligible for bonus or commission opportunities. IGT also offers a comprehensive benefits package, which may include a 401(k) savings plan with company contributions, medical, dental, and vision insurance, life and disability coverage, paid time off, tuition reimbursement, and other wellness programs, subject to eligibility requirements.
IGT is the global leader in gaming. For more information, please visit www.igt.com.
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